Client Engagement Specialist

2 weeks ago


Hampden, Massachusetts, United States Performance Point Full time
Job Overview

Salary: $40,000 - $55,000 / year

Performance Point, recognized as a Great Place to Work, is a comprehensive building inspection contractor specializing in new residential construction. We assist our clients in designing and constructing homes that enhance functionality, offering a full suite of services to bring their visions to life. Our commitment extends beyond initial construction, as we conduct follow-up inspections to ensure that project objectives are met. Our focus is primarily on new builds for both single-family and multifamily projects, with a single-family presence spanning from Kentucky to the Coast and multifamily initiatives across the United States.

Position Summary:

The Client Engagement Specialist plays a pivotal role in fostering authentic relationships and delivering proactive customer support to guarantee an outstanding experience for our clients throughout their journey with Performance Point. This individual will act as the main point of contact for customer service inquiries, bridging communication between clients and the Performance Point team. Responsibilities include driving product engagement through analytics, enhancing revenue through upselling and cross-selling services, networking with client stakeholders to uncover new opportunities, onboarding new clients, and creating and distributing proposals. The ideal candidate will be organized, enthusiastic, possess a positive demeanor, and demonstrate strong written and verbal communication skills while maintaining the company's professional image. A foundational understanding of computer skills is necessary, although most software utilized in this role will be taught during training.

Key Responsibilities:

  • Establish and nurture robust business and customer relationships.
  • Enhance product engagement through analytics and reporting.
  • Network and coordinate meetings with client stakeholders to identify new business opportunities.
  • Organize and participate in product demonstrations and industry events.
  • Upsell and cross-sell services to meet client needs.
  • Disseminate information to both internal and external stakeholders.
  • Prepare and send proposals to clients.
  • Negotiate pricing with stakeholders.
  • Facilitate the onboarding process for new clients.
  • Collaborate with team members on sales initiatives.
  • Willingness to travel throughout the Southeast region.
  • Occasional overnight travel may be required.

Required Competencies:

  • Customer service-oriented with a relationship-driven approach.
  • Positive and adaptable attitude.
  • Coachable and eager to learn.
  • Highly motivated with integrity.
  • Exceptional written and verbal communication skills.
  • Aptitude for negotiation and clear presentation of information.
  • Strong organizational and time management abilities.
  • Proficient in MS Office applications.
  • Creative thinker with attention to detail.
  • Ability to adapt to changing circumstances.
  • Valid Driver's License with a clean driving record.
  • Exhibit a professional demeanor.

Work Environment: This role offers a hybrid work arrangement, requiring two days in the office with the remainder remote. Travel to client meetings and events is also a necessary component of the position.

Preferred Qualifications:

  • Background in Building Science or Construction.
  • Bachelor's Degree in Business Administration, Marketing, or Communication.
  • Experience in Sales.


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