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Healthcare Customer Support Specialist

2 months ago

Hampden, Maine, United States The Staffing Resource Group Inc Full time
Customer Service Representative

The Staffing Resource Group Inc. provides versatile staffing solutions with a broad national footprint. We specialize in contract, contract-to-hire, direct hire, and executive search services. Our innovative approach to talent acquisition is distinct within the staffing industry, utilizing a state-of-the-art platform that enables us to swiftly and accurately align professionals with client needs. Our proprietary database houses over one million candidates, ensuring we maintain ongoing communication with our qualified talent.

Position Title: Customer Service Representative
Industry: Healthcare
Salary: $19-21/hr
Schedule: Mon-Fri, 8am-5pm
Employment Type: Permanent

Position Overview
We are in search of a committed Customer Service Representative to fulfill various responsibilities related to the intake of patient information concerning durable medical equipment and respiratory products. This role involves effective communication with patients, colleagues, and referral sources regarding patient services and third-party reimbursement.

Key Responsibilities
  • Assist in updating respiratory documentation
  • Review previous day’s routes and verify all paperwork for accuracy
  • Engage with patients and referral sources to address inquiries promptly
  • Complete standard operating procedures and maintain tracking logs
  • Adhere to company policies to comply with industry standards
  • Coordinate patient information and prepare necessary documentation for billing
  • Maintain logs for referrals
  • Monitor and manage office supplies
  • Prepare weekly deposits
  • Generate invoices for upcoming routes
  • Process paperwork, confirm tickets, and set up new patient files
  • Assist with retail equipment requests
  • Provide technical support to customers
  • Verify insurance coverage details
  • Collaborate with external agencies to resolve customer issues
  • May require on-call duties and deliveries to patients
  • Perform additional tasks as assigned
Employment Requirements
  • Background check
  • Drug screening
  • High school diploma or GED equivalent
Preferred Qualifications
  • Experience with medical equipment and terminology
  • Familiarity with medical billing practices
  • Background in the medical field and administrative record management
  • One year of relevant work experience
Skills and Competencies
  • Ability to interpret various forms of communication
  • Maintain confidentiality and discretion with sensitive information
  • Strong multitasking and attention to detail
  • Self-motivated with organizational and problem-solving skills
  • Ability to work independently and collaboratively
Physical Requirements
  • Ability to lift and transport patient equipment (minimum of 35 pounds)
  • May involve on-call duties and driving for deliveries
  • Requires interaction with patients and equipment with potential exposure to pathogens
  • Involves sitting, walking, standing, talking, and listening

For more information about our opportunities, please visit our website.

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