Healthcare Customer Support Specialist

2 weeks ago


Hampden, Maine, United States The Staffing Resource Group Inc Full time
Position Title: Customer Service Representative
Location: Hampden, ME
Industry: Healthcare
Salary: $19-21/hr
Schedule: Mon-Fri, 8am-5pm
Employment Type: Permanent

Job Overview
We are in search of a committed Customer Service Representative to fulfill a vital role within our organization. This position entails managing all communications and tasks related to the intake of patient information regarding durable medical equipment and respiratory products. The representative will interact with patients, colleagues, and referral sources to ensure effective patient services and facilitate third-party reimbursement processes.

Key Responsibilities
  • Assist in updating respiratory documentation
  • Review and finalize previous day’s route paperwork for accuracy
  • Engage with patients and referral sources through verbal and written communication to address inquiries and concerns promptly
  • Complete necessary SOPs/CMNs and maintain tracking logs
  • Adhere to company policies and procedures to comply with JCAHO and organizational standards
  • Coordinate patient information and manage paperwork for the Billing Department, including batch reports for deliveries
  • Maintain an accurate referral log
  • Monitor and manage office supply inventory
  • Prepare weekly deposits for the location
  • Generate invoices for upcoming routes
  • Process various paperwork, including confirming tickets and setting up new patient files
  • Provide assistance for retail and walk-in equipment requests
  • Offer technical support to customers
  • Verify coverage information for Medicare, Medicaid, and private insurance
  • Collaborate with external agencies to resolve customer issues
  • May require on-call duties, driving a company vehicle, and delivering to patients' homes
  • Perform additional tasks as assigned
Employment Requirements
  • Successful completion of a background investigation
  • Passing a drug screening
  • High school diploma or GED equivalent is mandatory
Preferred Qualifications
  • Familiarity with medical equipment and terminology is advantageous
  • Experience in medical billing practices and reimbursement processes is preferred
  • Background in the medical field and administrative record management is beneficial
  • At least one year of relevant work experience is desirable
Skills and Competencies
  • Ability to interpret various forms of communication (verbal, non-verbal, written, listening, and visual)
  • Maintain confidentiality and discretion when handling sensitive information
  • Demonstrate strong multi-tasking abilities with attention to detail
  • Exhibit self-motivation, organizational skills, time management, and problem-solving capabilities
  • Work effectively both independently and collaboratively
Physical Requirements
  • Ability to lift and transport patient equipment (minimum of 35 pounds)
  • May require on-call duties, driving a company vehicle, and delivering to patients' homes
  • Involves contact with patients and equipment with potential exposure to contagious pathogens
  • Requires sitting, walking, standing, talking, and listening


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