Service Operations Representative
2 weeks ago
At UnitedHealth Group, we are dedicated to enhancing health outcomes through innovative care solutions and technology. As a member of our team, your contributions will directly impact the well-being of individuals by connecting them with essential services, pharmacy benefits, and vital resources. Our workplace fosters a culture of diversity and inclusion, where talented professionals collaborate to make a difference in the communities we serve. Join us in our mission to promote health equity on a global scale.
This is a full-time position, requiring flexibility to work within our 8-hour shift schedules during standard business hours. Employees may start their shifts between 9:00 AM and 12:00 PM, with the earliest shift from 9:00 AM to 5:00 PM and the latest from 12:00 PM to 8:00 PM. Occasionally, overtime, weekend, and holiday work may be necessary based on business needs.
We provide comprehensive on-the-job training lasting three weeks, with training hours from 8:00 AM to 4:00 PM, Monday through Friday.
Key Responsibilities:
- Deliver exceptional customer service
- Consistently meet established productivity, schedule adherence, and quality benchmarks
- Address complex customer inquiries
- Resolve customer service issues, including:
- Benefit and eligibility inquiries
- Billing and payment concerns
- Requests for customer materials
- Physician assignments
- Authorization for treatment
- Explanations of Benefits (EOB)
Required Qualifications:
- High School Diploma or GED
- Must be at least 18 years old
- Minimum of 1 year of customer service experience or 1 year of experience in an office environment utilizing phone and computer systems
- Basic proficiency in Windows PC applications and the ability to learn new software
- Willingness to work 100% onsite
- Flexibility to work any of our 8-hour shifts during standard business hours
- Ability to navigate computer systems while on calls
- Strong multitasking skills, including understanding various products and benefits
- Capacity to maintain focus and productivity despite repetitive tasks
- Frequent communication, active listening, and extended periods of computer use
- Moderate noise levels typical of a service center environment
At UnitedHealth Group, we believe in creating a healthier world for everyone. We are dedicated to addressing health disparities and improving outcomes for all individuals, regardless of their background. Our commitment to diversity ensures a vibrant workplace where every employee can thrive.
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