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Healthcare Customer Service Specialist

2 months ago


Middletown, New York, United States UnitedHealth Group Full time

Overview:
At UnitedHealth Group, we are dedicated to enhancing the health and well-being of individuals through exceptional service. We are currently seeking a dedicated and detail-oriented Patient Services Representative to provide outstanding support within our healthcare facilities.

Role Responsibilities:
The Patient Services Representative plays a crucial role in ensuring smooth operations by:
1. Greeting and registering patients in a friendly and efficient manner.
2. Instructing and directing patients and visitors, ensuring they feel welcomed and informed.
3. Handling payment transactions, issuing receipts, and maintaining accurate payment records.
4. Verifying patient insurance eligibility and demographic information to ensure accuracy and compliance.

Professional Standards:
As a representative of our organization, you will:
- Uphold the highest standards of professionalism and confidentiality.
- Collaborate effectively with team members to support our mission of quality patient care.
- Attend mandatory training sessions and stay updated on policies and procedures.

Work Environment:
This position requires flexibility as the office operates seven days a week. You will be expected to work a 37.5-hour week, with scheduling determined by management.

Qualifications:
Required:
- High School Diploma or GED.
- A minimum of one year of experience in customer service or a healthcare-related field.
- Proficiency in basic computer applications.

Preferred:
- Experience in a healthcare reception role.
- Familiarity with electronic health records and medical terminology.

Skills:
Successful candidates will demonstrate:
- Strong organizational and time management abilities.
- Excellent communication skills, both verbal and written.
- The capacity to work independently and as part of a team.

Compensation and Benefits:
UnitedHealth Group offers a competitive salary along with a comprehensive benefits package, including:
- Paid Time Off and holidays.
- Medical, dental, and vision insurance.
- 401(k) savings plan and employee stock purchase options.

At UnitedHealth Group, we believe in fostering a diverse and inclusive workplace. We are committed to providing equal employment opportunities to all qualified applicants.