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Healthcare Customer Service Specialist
2 months ago
At UnitedHealth Group, we are dedicated to improving the health and well-being of individuals across the nation. Our organization is built on a foundation of innovation and collaboration, and we are seeking a Patient Services Representative who embodies these values. This role is essential in ensuring that our patients receive exceptional service and support throughout their healthcare journey.
Role Overview:
The Patient Services Representative plays a critical role in facilitating patient interactions and ensuring a seamless experience. This position involves adhering to established protocols and working closely with the healthcare team to uphold our mission of delivering outstanding patient care.
Key Responsibilities:
- Greet and register patients in a friendly and efficient manner.
- Manage patient inquiries and provide accurate information regarding services.
- Process payments and maintain financial records in compliance with organizational policies.
- Verify patient insurance eligibility and ensure accurate demographic information is recorded.
- Assist in scheduling appointments and coordinating patient visits.
- Maintain confidentiality and adhere to HIPAA regulations in all communications.
- Participate in ongoing training and professional development activities.
- Support team initiatives to enhance patient satisfaction and operational efficiency.
We offer a comprehensive benefits package that includes competitive pay, health insurance options, retirement plans, and opportunities for professional growth. Our commitment to diversity and inclusion ensures that all employees feel valued and empowered to contribute to our mission.
Qualifications:
- High School Diploma or equivalent.
- Minimum of 1 year of experience in customer service or a healthcare-related field.
- Proficient in computer applications, including Microsoft Office.
- Experience in a healthcare reception role.
- Familiarity with electronic health records.
- Basic understanding of medical terminology.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Excellent organizational skills and attention to detail.
