Branch Operations Specialist
4 days ago
Civista Bank is seeking a highly skilled Branch Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our branches, providing exceptional customer service, and driving business growth.
Key Responsibilities- Operational Excellence: Ensure that all operational tasks are completed daily by branch employees, and that all systems operate smoothly and efficiently.
- Customer Experience: Create an exceptional customer experience by delivering a personal touch, building relationships, assessing customer needs, and recommending products and services.
- Product Knowledge: Develop an expansive knowledge of products and services to fulfill customer needs and solve problems.
- Communication: Communicate effectively with customers, colleagues, and management to provide an outstanding customer experience.
- Regulatory Compliance: Adhere to regulations, policies, and procedures to ensure the safety and soundness of customers and the bank.
- Experience: Minimum 2-3 years' experience in a branch banking environment.
- Knowledge and Skills: Knowledge of all areas of operations, including customer service, new accounts, and lending. Excellent oral, written, and presentation skills.
- Education: Associate's Degree preferred, High School diploma or equivalent required.
- Work Environment: Work involves eye strain due to constant use of computer screens, reading of reports, and so forth.
- Physical Demands: Ability to lift and move objects up to 50 lbs, sit for long periods, and read, hear, write, and communicate professionally.
Civista Bank is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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