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Client Care Representative

2 months ago

Middletown, New York, United States Spectrum Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Spectrum. As a key member of our customer support team, you will be responsible for providing exceptional service to our residential customers, resolving technical issues, and handling billing inquiries and payments.

Key Responsibilities
  • Provide top-notch customer service via phone, resolving technical issues and addressing customer concerns in a timely and professional manner.
  • Utilize advanced diagnostic tools to troubleshoot and resolve internet and phone technical issues.
  • Handle basic billing inquiries and payments, ensuring accurate and efficient resolution.
  • Work collaboratively with team members to achieve customer satisfaction and resolve complex issues.
  • Continuously learn and develop skills to improve customer service and technical knowledge.
Requirements
  • High school diploma or equivalent required.
  • Ability to work a variety of schedules, including nights, weekends, and holidays.
  • Excellent communication, problem-solving, and customer service skills.
  • Basic technical skills, including computer proficiency and typing.
  • Ability to work in a fast-paced, dynamic environment.
What We Offer
  • Competitive starting pay of $20 per hour.
  • Opportunities for career growth and advancement.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • Generous paid time off and holidays.
  • Training and development opportunities to enhance skills and knowledge.