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Customer Service Representative

2 months ago

Middletown, New York, United States Rose Luxe Salon Full time
Job Summary

We are seeking a highly organized and customer-focused Receptionist to provide exceptional support to our clients at Rose Luxe Salon. As the first point of contact, you will be responsible for ensuring a seamless experience for our guests.

Key Responsibilities
  • Client Communication: Respond to incoming calls and inquiries in a professional and courteous manner, addressing client needs and directing calls to the appropriate staff members.
  • Customer Service: Greet clients warmly, assist with their needs, and provide information about our services and treatments.
  • Scheduling: Schedule and confirm appointments using our booking system, ensuring accuracy and efficiency.
  • Administrative Support: Perform basic administrative tasks such as managing client records, handling payments, and assisting with inventory management.
  • Facility Maintenance: Maintain a clean and tidy reception area, including occasional light cleaning duties to ensure a welcoming environment for our clients.
Requirements
  • Experience: Previous experience as a receptionist or in a customer service role is preferred.
  • Skills: Excellent communication and interpersonal skills, strong organizational abilities, and attention to detail.
  • Tech Savvy: Proficient in using booking systems, Microsoft Office, and other relevant software.
  • Professionalism: Present a polished and professional demeanor at all times.
  • Flexibility: Ability to work a flexible schedule, including evenings and weekends if necessary.
Benefits
  • Competitive Hourly Wage
  • Friendly and Supportive Work Environment
  • Discounts on Salon Services and Products