Senior Event Technology Manager

6 days ago

Bonita Springs, Florida, United States Encore Full time
Job Summary

The Director of Event Technology II is a key leadership role responsible for driving the success of our event technology operations at the Hyatt Regency Bonita Springs. This position oversees a team of professionals who deliver exceptional event experiences, ensuring seamless execution and exceeding client expectations.

Key Responsibilities
  • Venue Partner Relationships
    • Develop and maintain strong relationships with clients at all levels of their organization, providing outstanding customer service and focusing on customer retention.
    • Service high-profile/visibility events and act as a point of escalation when needed.
    • Identify key issues and decision-makers that will influence contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
  • Financial Management & Reporting
    • Drive results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures.
    • Strategically ensure event profitability is maintained based on proper staffing per event.
    • Achieve Encore's financial goals for the location(s) by effectively directing the management of labor, equipment sub-rentals, and other costs.
  • Operations Management
    • Responsible for the strategic, long-term direction of large and small high-tech, high-volume events at the property.
    • Direct operations team to manage daily floor operations, including scheduling and equipment setups, operation, and strikes, in accordance with brand standards.
    • Confirm operations team is using inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
  • Sales Management
    • Hold Sales Team accountable for maintaining a healthy pipeline at all times to achieve established revenue targets.
    • Confirm all known opportunities are in CRM and completed accurately and updated at all times.
    • Lead the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely.
  • Customer Service
    • Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel, and various Encore supporting functions and departments.
    • Lead the team to exceed the expectations and needs of internal and external customers.
    • Meet with guests on site or assign this to a team member, and verify equipment is set up accurately and working properly to customer needs, and verify the team is monitoring each event and checking in on customers throughout the day.
  • People Development
    • Value People by promoting a culture of high performance, accountability, and continuous improvement that values learning and a commitment to quality.
    • Embrace and foster the company's Core Values.
    • Direct and manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.
Requirements
  • Bachelor's degree is preferred or equivalent experience.
  • 5+ years of audio visual experience.
  • 3+ years of operations supervisory/management experience.
  • 3+ years of customer service or hospitality experience.
  • Sales experience is a plus.
  • Working knowledge of audio visual equipment in a live show environment.
  • Ops 200 & Leadership 200 Certification.
  • Proficiency with the use of computer hardware.
  • Proficiency with computer software and programs, including the Internet and Microsoft Office.
  • Effective leadership abilities and customer satisfaction and people development focus.
  • A valid driver's license is required for team members who may operate Company vehicles.
Competencies
  • Builds Effective Teams.
  • Manages Conflict.
  • Ensures Accountability.
  • Instills Trust.
  • Decision Quality.
  • Demonstrates Self-Awareness.
  • Financial Acumen.
  • Drives Vision and Purpose.
  • Develops Talent.
  • Drives Engagement.

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