Supply Chain Coordinator II
2 weeks ago
Position Summary
The Supply Chain Coordinator II plays a vital role in managing customer interactions and overseeing processes related to load organization, routing, and delivery logistics. This position involves addressing customer load inquiries and requests while also preparing and processing orders for shipment.
Key Responsibilities
- Oversees daily load organization, routing, and delivery logistics utilizing warehouse and transportation management systems in collaboration with external partners and operational teams.
- Develops and implements processes to streamline the coordination of all inbound and outbound shipments to and from the facility.
· Acts as the primary Customer Service Representative, serving as a central communication point between clients, site staff, third-party carriers/planners, and internal drivers when applicable.
- Addresses escalated customer service inquiries via phone and email with a consistent level of professionalism.
- May involve tracking inventory, processing units, and preparing items for shipment and delivery.
- Ensures all specific customer requirements are met and accurately documented in the workflow schedule.
- Utilizes comprehensive product knowledge to guarantee customers receive the correct items in optimal condition.
- Maintains clear communication with customer operations and sales teams regarding scheduled inbound and outbound shipments.
- Coordinates outsourced carriers as necessary.
- Supports the Office Supervisor and provides assistance as needed.
- Performs additional duties as assigned.
Qualifications
- High School Diploma or equivalent required.
- A minimum of 1 year of experience in a warehousing or DOT-related environment is necessary.
- At least 6 months of experience in a logistics coordinator or similar role is required.
- General administrative tasks including data entry, filing, and correspondence via telephone/email are expected.
- Strong written and verbal communication skills are essential.
- Ability to manage multiple tasks while maintaining a high level of accuracy and professionalism.
Core Competencies
- Action Oriented - Embracing new opportunities and challenges with urgency and enthusiasm.
- Collaborative - Fostering partnerships and working together with others to achieve common goals.
- Decision Making - Making timely and effective decisions that advance the organization.
- Process Optimization - Understanding the most efficient methods to accomplish tasks, with a focus on continuous improvement.
- Adaptability - Adjusting approach and demeanor in real-time to meet the evolving demands of various situations.
Travel Expectations
- This role may require travel of approximately 25% or less.
For California residents, please refer to Kenco's privacy policy for important information.
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