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Administrative Customer Liaison

2 months ago

Portage, Michigan, United States Rhymebiz Full time

CLIENT SERVICES COORDINATOR

The Client Services Coordinator role involves providing assistance to clients in the procurement of office supplies, furniture, and custom orders. This position will develop a comprehensive understanding of office supply products and vendors to effectively support customers and secure optimal pricing. This is a full-time opportunity.

Key Responsibilities:

Respond to client inquiries regarding office supplies, furniture, and custom orders via phone or email.

Assist clients in placing orders through various channels and ensure accurate entry into the ordering system.

Provide product recommendations based on client purchasing history.

Process orders within the system to guarantee they are submitted to the appropriate vendor.

Engage with multiple vendors to ensure products are acquired at the best possible prices.

Conduct research on vendors for special order items.

Work in conjunction with the Logistics Manager to schedule deliveries.

Review incoming orders and report any discrepancies, including shortages, overages, or damages to the vendor.

Manage returns by requesting RMAs from vendors and coordinating product pickups from client locations.

Minimum Qualifications:

Associate degree in Business, Accounting, or a related field.

Prior experience in a professional administrative capacity.

Basic accounting knowledge along with strong mathematical skills.

Proficient in computer operations, typing, and data entry.

Exceptional attention to detail, organizational abilities, and multitasking skills.

Strong verbal and written communication skills.

Proficiency in Excel.

Preferred Qualifications:

A minimum of 5 years of experience in an administrative role.

We are dedicated to providing comprehensive training programs in the industry and are committed to the professional development of our team members.