Logistics Operations Specialist II

2 weeks ago


Portage, Michigan, United States Kenco Group Full time
Position Overview

The Logistics Operations Specialist II plays a crucial role in managing customer interactions and overseeing the processes related to load planning, routing, and delivery operations. This position involves addressing customer load inquiries and requests while also preparing and processing orders for shipment.

Key Responsibilities
  • Facilitates daily load planning, routing, and delivery operations utilizing warehouse and transportation management systems in collaboration with external partners and internal teams.
  • Develops procedures to streamline the coordination of all inbound and outbound shipments to and from the facility.
Customer Service Role
  • Acts as the primary Customer Service Representative, serving as a central communication point between customers, site staff, third-party carriers/planners, and internal drivers when applicable.
  • Addresses escalated customer service inquiries via phone and email with a high level of professionalism.
  • May be tasked with tracking inventory, processing units, and preparing items for shipment and delivery.
  • Ensures that all specific customer requirements are met by accurately entering information into the workflow schedule.
  • Utilizes comprehensive product knowledge to guarantee customers receive the correct items in optimal condition.
  • Maintains effective communication with customer operations and sales teams regarding scheduled inbound and outbound deliveries.
  • Coordinates outsourced carriers as necessary.
  • Provides assistance to the Office Supervisor and serves as backup when required.
  • Performs additional duties as assigned.
Qualifications
  • High School Diploma or equivalent.
  • A minimum of 1 year of experience in a warehousing or DOT-related environment is required.
  • At least 6 months of experience in a logistics coordinator or similar role is required.
  • Capable of performing general administrative tasks, including data entry, filing, and correspondence.
  • Strong written and verbal communication skills are essential.
  • Ability to manage multiple tasks while maintaining a high level of accuracy and professionalism.
Core Competencies
  • Action Oriented - Proactively embraces new opportunities and challenges with urgency and enthusiasm.
  • Collaborative - Fosters partnerships and works cooperatively with others to achieve common goals.
  • Decision Quality - Makes timely and effective decisions that advance organizational objectives.
  • Process Optimization - Identifies the most efficient processes to accomplish tasks, focusing on continuous improvement.
  • Situational Adaptability - Adjusts approach and demeanor in real-time to align with the evolving demands of various situations.
Travel Expectations
  • This role may require travel of approximately 25% or less.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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