Refugee Support Specialist

1 week ago

Pittsburgh, Pennsylvania, United States Jewish Family and Community Services of Pittsburgh Full time
Job Overview

Position Title: Refugee Support Specialist

Employment Type: Full-Time

Status: Non-Exempt

Reporting To: Director of Refugee & Immigrant Services

Position Summary

The Refugee Support Specialist plays a crucial role in facilitating the successful resettlement of refugees by managing both pre-arrival and post-arrival tasks in accordance with established protocols. This position collaborates closely with program personnel to assist refugees in navigating local systems, accessing essential resources, and achieving early self-sufficiency.

Qualifications

The ideal candidate will possess a Bachelor's Degree (preferred) in social services, education, or a related discipline, along with a minimum of two years of experience in refugee or immigrant services. Strong proficiency in English (both spoken and written), excellent organizational and communication skills, and the ability to work under tight deadlines are essential. The candidate must be able to work collaboratively with a diverse team, including case workers, employment specialists, and interpreters, while demonstrating sensitivity to the cultural differences of clients and staff. A functional vehicle is required, and flexibility in working hours is necessary.

About Jewish Family and Community Services of Pittsburgh

With a legacy of over 80 years, Jewish Family and Community Services of Pittsburgh is dedicated to supporting individuals and families through various life transitions and challenges. Our commitment lies in providing comprehensive, innovative, and compassionate social service programs to all community members.

Duties and Responsibilities

Pre-Arrival Responsibilities:

  • Coordinate with the Reception and Placement supervisor to ensure clients receive a warm welcome, including airport pickup, essential groceries, and seasonal clothing.
  • Provide safety orientation to refugees upon arrival, ensuring they understand emergency procedures and how to use household appliances.

Post-Arrival Responsibilities:

  • Deliver core services in alignment with funding guidelines, including home visits, assessments, lease signings, cultural orientation, and connecting clients to external resources such as government benefits and healthcare.
  • Manage client funding allocations in accordance with program guidelines, ensuring clients are informed about their spending.
  • Act as the primary contact for addressing non-life-threatening emergencies and urgent needs during the initial resettlement phase, collaborating with various agencies as necessary.
  • Facilitate communication within the team regarding the agency's role in promoting client independence and self-sufficiency.
  • Refer working-age adults to the employment team for job placement assistance.
  • Assist clients in transitioning to necessary services after exiting resettlement support.
  • Participate in intensive case management for vulnerable clients as needed.
  • Ensure effective use of interpretation services and accurate communication of instructions to clients.
  • Advocate for and educate service providers on culturally sensitive issues related to refugee populations.

Administrative Duties:

  • Ensure compliance with U.S. Refugee Program requirements through collaboration with refugee department staff.
  • Maintain accurate documentation and records in accordance with funding and agency standards.
  • Engage in departmental meetings and planning sessions.
  • Participate in professional development and training opportunities offered by the agency and external organizations.
  • Assume additional responsibilities related to refugee services as needed.

Translation and Interpretation Duties (if applicable):

  • Provide interpretation services for clients in various settings, either in person or via phone.
  • Adhere to confidentiality and interpreting guidelines as directed.
  • Translate documents as required by the supervisor.

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