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Asylum Support Specialist
2 months ago
Position Title: Asylum Support Specialist
Employment Type: Full-Time
Status: Non-Exempt
Supervisor: Director of Refugee & Immigrant Services
Position Summary:
The Asylum Support Specialist plays a crucial role in facilitating the successful integration of asylum seekers by providing essential pre-arrival and post-arrival support in accordance with established protocols. This position collaborates with program personnel to assist individuals in navigating local resources, accessing necessary services, and achieving early self-sufficiency. The role reports directly to the Director of Refugee & Immigrant Services.
Qualifications:
A Bachelor's Degree in social services, education, or a related discipline is preferred, along with two years of relevant experience in refugee or immigrant services. Strong proficiency in English (both spoken and written), excellent organizational and communication skills, and the ability to work effectively under tight deadlines are essential. The candidate must be able to collaborate with a diverse team of case workers, employment specialists, interpreters, and others, while demonstrating sensitivity to the cultural backgrounds of clients and colleagues. A functional vehicle is required, and flexibility in working hours is necessary.
About Jewish Family and Community Services of Pittsburgh:
With a legacy of over 80 years, Jewish Family and Community Services of Pittsburgh is dedicated to supporting individuals of all ages and backgrounds through various life transitions and challenges. Our mission is to deliver comprehensive, innovative, and compassionate social service programs to all community members.
Duties and Responsibilities:
Pre-Arrival Responsibilities:
- Coordinate with the Reception and Placement supervisor to ensure clients receive a warm welcome, including airport pickups, essential groceries, and seasonal clothing.
- Provide safety orientations to refugees upon arrival, ensuring they understand emergency procedures and how to use household appliances.
Post-Arrival Responsibilities:
- Deliver core services in line with funding guidelines, including home visits, assessments, lease signings, intakes, and cultural orientation.
- Manage client funding allocations according to program standards, ensuring clients are informed about their expenditures.
- Act as the primary contact for addressing urgent needs during the initial resettlement phase, collaborating with various agencies as necessary.
- Facilitate referrals to the employment team for working-age clients.
- Support clients in transitioning to necessary services after exiting resettlement programs.
- Participate in intensive case management for the most vulnerable clients.
- Ensure effective communication through interpretation services when required.
- Advocate for culturally sensitive practices among service providers in welfare, education, and healthcare sectors.
Administrative Responsibilities:
- Ensure compliance with U.S. Refugee Program documentation requirements in collaboration with department staff.
- Maintain accurate records in accordance with funding and agency standards.
- Engage in departmental meetings and planning sessions.
- Participate in professional development and training opportunities.
- Assume additional responsibilities related to refugee services as needed.
Translation and Interpretation Responsibilities (if applicable):
- Provide interpretation services for clients in various settings, adhering to confidentiality guidelines.
- Translate documents as directed by the supervisor.
