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Client Support Specialist
2 months ago
The Client Support Specialist at American Leak Detection is tasked with addressing customer inquiries, organizing appointments, and effectively dispatching our technicians for daily operations. This role is vital in serving our diverse clientele, including residential, commercial, and municipal customers throughout the region.
Benefits for Our Client Support Specialists:
- 401(k) plan
- Dental coverage
- Health insurance
- Paid time off
- Vision coverage
- Compensation: $20.00 per hour
Core Responsibilities of the Client Support Specialist:
- Handling incoming calls
- Providing detailed explanations of our services to prospective clients
- Managing the overall customer experience
- Coordinating appointment schedules
- Dispatching and routing jobs for our technicians
- Work Schedule: Full-time, 8-hour daytime shifts
- Availability: Primarily Monday through Friday, with occasional weekend shifts as needed
Qualifications for the Client Support Specialist:
- Strong customer service and telephone communication skills
- Exceptional written and verbal communication abilities
- Proficiency in Microsoft Office Suite
- Experience in plumbing, restoration, or construction fields is advantageous but not mandatory
- Familiarity with Salesforce is a plus but not essential
About American Leak Detection:
American Leak Detection stands as the premier provider of precise, non-invasive hidden water leak detection services. Our expert technicians utilize advanced technology and over 40 years of experience to identify concealed water, sewer, gas, and swimming pool leaks. Our extensive client base includes residential homeowners, commercial enterprises, and various industry professionals.
We are an equal opportunity employer, and all applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
