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Customer Support Specialist

2 months ago

Pittsburgh, Pennsylvania, United States Strategic Knections LLC Full time
Customer Support Specialist

Strategic Knections LLC is seeking a friendly and proficient customer support specialist to guarantee our clients receive exemplary assistance. In this position, you will be tasked with nurturing positive client relationships, addressing inquiries, and directing customer issues to the relevant departments. Additionally, collecting feedback from clients after their purchases is an essential aspect of your role.

Ideal candidates will possess a solid background in customer support and a service-oriented mindset. An effective customer support specialist builds strong business connections and provides tailored, professional help to clients.

Key Responsibilities:

  • Providing outstanding and courteous client support.
  • Responding to client inquiries in person.
  • Promptly escalating complex issues or complaints.
  • Assisting clients with product details and support.
  • Alerting management of urgent matters for quick resolution.
  • Following up on ongoing client interactions to ensure satisfaction.
  • Identifying potential service challenges and taking proactive steps.
  • Keeping abreast of new products and industry developments.
  • Recommending improvements based on client feedback.

Qualifications:

  • High school diploma or equivalent.
  • 0-1 years of experience in customer service.
  • Exceptional ability to deliver efficient and friendly service.
  • Collaborative skills to engage with other departments on client matters.
  • Proficient in problem-solving and proposing enhancements.
  • Willingness to travel to clients if necessary.
  • Enthusiastic about staying updated with advancements in customer service.
  • Strong interpersonal and organizational skills.