Business Operations Manager, Amazon
4 weeks ago
We are seeking a highly skilled Business Operations Manager to join our team at Amazon. As a Business Operations Manager, you will be responsible for driving Enterprise Support strategy in the field while championing the needs of our internal customers.
Key Responsibilities- Own P&L in partnership with Line of Business leadership: plan, forecast, and execute on the monthly, quarterly, yearly objectives
- Act as Single Point of Contact for the Line of Business
- Drive operational optimization and efficiency while maintaining the ideal customer and employee experience
- Define and lead business performance inspection mechanisms. Own escalations and raise operational concerns.
- Ideate and lead initiatives focused on driving business performance, efficiency, and effectiveness of field teams
- Drive strategic planning for one or many areas supported by the Field Operations team
- Own communication with business stakeholders, finance, and recruiting regarding planning and execution within scope
- Define and lead area's rhythm of business
- Drive business performance by tracking performance and attainment of objectives and goals.
- 10+ years of Microsoft Excel experience
- Bachelor's degree or equivalent
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Current, active US Government Security Clearance of TS/SCI with Polygraph
- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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