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Amazon IT Support Associate II
1 month ago
As an IT Support Associate II at Amazon, you will be responsible for providing technical support to Amazon Corporate employees. This includes providing in-person support for a variety of IT-related software and hardware issues.
Key Responsibilities- Provide technical support to Amazon Corporate employees.
- Provide in-person support to internal customers for IT-related software and hardware issues.
- Research, resolve, and respond to inquiries received in a timely manner.
- Diagnose and troubleshoot end-user computing problems.
- Create and submit detailed call logs documenting customer interactions.
- Inform customers of needed repairs and answer basic questions.
- Follow all standard operating procedures through the effective use of knowledge management.
- Acquire and maintain current knowledge of relevant policies to provide technically accurate solutions.
- Manage accurate inventory of Amazon-owned equipment within IT-controlled spaces.
- Collaborate with internal teams or vendors to execute projects.
- Automate manual tasks and create/improve small tools to enhance team operations.
- Be the first point of escalation.
- 1+ years of corporate setting Windows, Mac, or Linux Operating Systems support experience.
- High school or equivalent.
- 3+ years of corporate setting Windows, Mac, or Linux Operating Systems support experience.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
