Healthcare Customer Service Specialist

1 week ago


Vancouver, Washington, United States NORTHWEST SURGICAL Full time
Job Overview

NORTHWEST SURGICAL is a leading orthopedic and neurosurgical practice dedicated to providing exceptional medical care. With a rich history of serving the community, we pride ourselves on our commitment to excellence in patient service and clinical collaboration.

Position Summary

We are seeking a part-time Patient Services Representative to join our Orthopedic and Neurosurgery Call-Center. This role is essential in ensuring that patient information is accurately captured and managed within our practice management system, facilitating effective clinical messaging and appointment scheduling.

Key Responsibilities:
  • Foster an environment that embodies our mission and core values of Superior Service, Teamwork, Integrity, Innovation, Quality, and Recognition.
  • Schedule, coordinate, and modify patient appointments in accordance with established protocols.
  • Communicate essential messages to staff through the patient chart system.
  • Monitor call abandonment rates to ensure timely responses and minimize patient wait times.
  • Keep physician schedules updated and accurate.
  • Manage incoming calls, screen inquiries, take messages, and provide relevant information.
  • Address patient queries regarding appointments and testing procedures.
  • Oversee physician schedules to ensure compliance with protocol standards.
  • Assist with daily rescheduling tasks as needed.
  • Participate in required meetings.
  • Uphold a high level of confidentiality and adhere to all HIPAA regulations.
  • Perform related duties as assigned.
Qualifications:
  • Minimum of one year of experience in customer service or a medical office setting preferred.
  • Proficient in managing a multi-line phone system.
  • Strong interpersonal and communication skills.
  • Adept at analyzing and resolving complex patient situations.
  • Ability to multitask while utilizing various software applications.
  • Capable of working independently as well as collaboratively within a team.
Benefits:
  • Comprehensive Medical, Vision, and Prescription coverage.
  • Dental insurance.
  • 401(K) Retirement Plan with discretionary profit sharing.
  • Company-paid Life Insurance and AD&D.
  • Voluntary Life Insurance options.
  • Company-funded short and long-term disability coverage.
  • Flexible Spending and Health Savings Accounts.
  • Employee Assistance Program.
  • Generous Paid Time Off accrued based on employment status.
  • Complimentary Parking.

This position offers a unique opportunity to contribute to a reputable organization focused on delivering top-tier patient-centered medical care.



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