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Healthcare Reception Specialist

2 months ago

Vancouver, Washington, United States American Family Care Camas Full time
Position Overview

The Healthcare Reception Specialist serves as a vital customer service representative, acting as the initial point of contact for patients within the clinic. This role is essential in fostering a positive patient experience through effective check-in, registration, and communication regarding insurance details.


Key Benefits:
  • 401(k) plan
  • Performance-based bonuses
  • Company-sponsored events
  • Dental coverage
  • Health insurance
  • Career advancement opportunities
  • Paid time off
  • Training and development programs
  • Vision coverage

About Us:

At American Family Care, we redefine urgent care by providing:

  • Immediate Access: Prompt care for injuries, illnesses, primary care, and wellness needs.
  • A Supportive Environment: Collaborative teammates, transparent leadership, and streamlined decision-making.
  • Shared Success: All staff contribute to our goals and share in the rewards.

Qualifications:
  • Minimum of 3 years in customer service roles, preferably in face-to-face environments.
  • At least 1 year of experience in medical administrative tasks is preferred.
  • Proficient computer skills are required.
  • Familiarity with medical terminology is highly desirable.

Growth Opportunities:
  • This position is an excellent entry point into the healthcare field.
  • Options to participate in a Medical Assistant Apprenticeship program are available.
  • All associated costs will be covered by the organization.

Compensation and Benefits:
  • Hourly wage starting at $24.00, commensurate with experience.
  • Monthly bonuses based on performance.
  • Eligibility for full-time benefits.
  • 401(k) with employer contribution after one year.
  • Three weeks of paid time off.
  • Comprehensive medical care coverage for employees and their families at our clinics.

Work Schedule:
  • Full-time position, approximately 40 hours per week with set shifts.
  • On-call shifts may be required in addition to regular hours.

Essential Duties:
  • Welcome and assist patients with a friendly and professional demeanor.
  • Provide necessary forms during check-in and complete patient registration in the electronic medical record (EMR) system.
  • Verify insurance coverage electronically and collect payments due at the time of service.
  • Facilitate patient check-out by organizing and managing medical records.
  • Handle incoming calls and address patient inquiries or direct them to the appropriate department.
  • Manage incoming emails and faxes, ensuring timely responses to requests.
  • Oversee cash drawer setup and close-out procedures.
  • Maintain a clean and organized work environment, including disinfecting common areas.
  • Perform additional duties as assigned by the Clinic Manager.

Core Values:
  • Commitment: We honor our commitments.
  • Health: We promote healthy living through responsible practices.
  • Excellence: We strive for excellence in all our endeavors.
  • Celebration: We celebrate both small and significant achievements.
  • Trust: We build teamwork through respect and openness.

Safety and Wellbeing:
  • We maintain a drug-free workplace, and offers are contingent upon successful background checks and drug screenings.
  • We are an equal opportunity employer, committed to a diverse and inclusive workforce.