Event Service Attendant

2 weeks ago

Afton, Oklahoma, United States Crescent Services Full time
KEY RESPONSIBILITIES:
  • Prepare the banquet area as directed by the Supervisor, ensuring all linens, utensils, and glassware are in place.
  • Participate in pre-event meetings to understand the specifics of the function, including guest preferences and hotel standards.
  • Welcome guests warmly and address their inquiries with professionalism and courtesy.
  • Serve food and beverages according to the Supervisor's guidelines, maintaining consistency throughout the event. Efficiently clear plates as guests finish each course or at the conclusion of the meal.
  • Adhere to all local, state, and corporate regulations regarding the service of alcoholic beverages.
  • Refill drinks as needed and check in with guests to ensure their satisfaction.
  • After the event, reset the banquet area following the Supervisor's instructions to prepare for subsequent functions.
  • Maintain regular attendance and be available for scheduled shifts.
  • Perform any additional tasks as assigned by the Supervisor.
ESSENTIAL SKILLS AND QUALIFICATIONS:

Must possess effective communication skills in English. A proactive attitude with a balanced demeanor is essential. Maintain a polished appearance and professional conduct at all times. Ability to engage positively with guests is crucial. Willingness to assist colleagues and work collaboratively as part of a team is required. Basic understanding of food and beverage service, guest relations, and etiquette is necessary. Familiarity with proper table settings and service ware is expected. Capability to comprehend and follow written instructions for product use and safety is important. Ability to recall and promote various menu offerings is essential. Must be able to lift and transport items weighing up to 30 lbs. in a busy environment throughout the shift. Proficiency in operating beverage equipment, such as coffee machines, is required.

CUSTOMER SERVICE STANDARDS:

Customer satisfaction is our priority. Positive interactions with guests are vital to creating a memorable experience. It is imperative to maintain professionalism and treat all guests and team members with respect and courtesy at all times. Every associate serves as an ambassador for guest relations, representing the company positively during every interaction.

WORK ETHICS:

To foster a positive experience for both guests and colleagues, work habits should consistently meet or exceed hotel standards regarding procedures, attire, grooming, punctuality, and attendance. Adaptability to changes in the work environment and hotel policies is necessary, along with a willingness to learn new skills or enhance existing ones. The ability to address routine challenges and seek assistance when needed is essential.

SAFETY AND SECURITY:

The safety and security of guests and staff are paramount. All associates must comply with hotel security protocols, particularly concerning key management, lifting heavy items, handling chemicals, and reporting safety hazards promptly.

NOTE:

This description does not encompass all functions that may be performed in this role. The examples provided are typical of the responsibilities and qualifications necessary for successful job performance. Additional job-related tasks may be assigned by the Supervisor. This description is subject to change at the discretion of the company and does not constitute an employment contract; all associates remain at-will employees.

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