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Hospitality Banquet Staff
2 months ago
- Prepare the banquet area as directed by the Manager, ensuring all linens, cutlery, and glassware are in place.
- Participate in pre-event briefings to understand the specifics of the function, including guest expectations and hotel standards.
- Welcome guests warmly and address their inquiries with professionalism and courtesy.
- Serve food and beverages according to the guidelines set by the Manager, maintaining consistency throughout the event. Efficiently clear dishes as guests finish each course or at the conclusion of the meal.
- Adhere to all legal and corporate regulations regarding the service of alcoholic beverages.
- Refill drinks as needed and check in with guests to ensure their satisfaction.
- After the event, reset the banquet area according to the Manager's instructions to prepare for subsequent functions.
- Maintain regular attendance and be available for scheduled shifts.
- Carry out any additional responsibilities as assigned by the Manager.
Proficient communication skills in English. A proactive attitude with a balanced demeanor. Maintain a polished appearance and conduct at all times. Ability to engage effectively with guests. Willingness to assist colleagues and contribute to a team-oriented environment. Basic understanding of food and beverage service standards, guest relations, and etiquette. Familiarity with appropriate table settings and service ware. Capability to interpret and apply written instructions for product usage safely. Ability to remember and promote various menu items. Capacity to transport items weighing up to 30 lbs. through crowded spaces consistently during shifts. Competence in operating beverage equipment, such as coffee machines.
CUSTOMER SERVICE STANDARDS:
Our guests are our priority. Positive interactions with Crescent staff are crucial for a memorable guest experience. It is vital to maintain professionalism and treat all guests and team members with respect and courtesy at all times. Every associate at Crescent serves as an ambassador for guest relations, every moment of every day.
WORK ETHICS:
To foster a positive experience for both guests and associates, your work habits should consistently meet and aim to exceed hotel standards regarding procedures, appearance, punctuality, and attendance. Adaptability to changes in the work environment and hotel protocols is essential, along with a willingness to learn new skills or enhance existing ones. You should be capable of resolving routine issues that arise on the job and seek assistance when uncertain about tasks.
SAFETY AND SECURITY:
The safety and security of our guests and staff are paramount at Crescent. All associates must comply with hotel security policies and procedures, particularly concerning key management, lifting heavy items, handling chemicals, and effectively reporting safety hazards and concerns.
DISCLAIMER:
This description does not encompass all non-essential and marginal functions of the position that are incidental to the execution of primary job duties. The examples provided in each section are not exhaustive but represent typical elements and criteria deemed necessary for successful job performance. Additional job-related responsibilities may be assigned by the Manager. This description is subject to change at the discretion of the Company and does not constitute an employment contract; each associate remains an "at-will" employee.
