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Seasonal Guest Service Associate

2 months ago

Afton, Oklahoma, United States Crescent Services Full time
POSITION TITLE: Host/Hostess

CLASSIFICATION: Non-Exempt

DEPARTMENT: Food & Beverage

SUPERVISOR: Venue Manager

Position Overview:

Under the direct supervision of the Venue Manager, the Host/Hostess is responsible for ensuring smooth and courteous food and beverage operations. This role involves greeting patrons, anticipating their needs, and delivering knowledgeable service while maintaining a positive and professional demeanor. The Host/Hostess works collaboratively within a team environment and adheres to all food handling and alcohol service policies consistently.

Key Responsibilities:
  • Deliver exceptional service to all guests.
  • Coordinate with kitchen staff to ensure seamless service during food offerings and specials.
  • Manage daily reservations and confirmations.
  • Welcome and seat guests at their tables.
  • Utilize POS systems for sales transactions, including cash handling and making change.
  • Prepare bills, itemize orders, and balance tickets.
  • Oversee cash handling and check processing.
  • Organize floor seating and layout arrangements.
  • Maintain an accurate reservation system and database.
  • Keep the host/hostess area neat, organized, and well-stocked.
  • Contribute to team efforts and achieve related goals.
  • Inspect dining areas for cleanliness and requisition necessary supplies.
  • Ensure menus are clean and complete.
  • Maintain cleanliness of entry doors and surrounding areas.
  • Communicate with management regarding large or private events.
  • Maintain seating charts and manage reservations effectively.
  • Distribute guests evenly among servers.
  • Maintain constant communication with servers and kitchen staff for efficient service.
  • Exhibit high energy and a motivated attitude.
  • Adhere to attendance policies.
  • Flexibly assume additional responsibilities as assigned by management.
Qualifications:

A high school diploma or GED is preferred, along with recent experience in a high-volume restaurant environment as a server or host. Candidates must be at least 18 years old and able to obtain a Food Handlers card. A clean background is required, with no felony or theft convictions.

Skills and Knowledge:
  • Understanding of dining and food service operations.
  • Familiarity with menu items.
  • Ability to communicate effectively in basic English.
  • Demonstrated commitment to outstanding guest service.
  • Knowledge of cash handling procedures.
  • Professional appearance and demeanor.
  • Strong ability to follow instructions in a fast-paced environment.
  • Knowledge of state alcohol service laws and enforcement.
  • Familiarity with POS and reservation systems.
  • Commitment to following internal controls consistently.
Physical Requirements:

This position requires the ability to stand for extended periods, use hands for various tasks, reach with arms, and communicate effectively. Frequent walking is necessary, and occasional sitting, stooping, kneeling, or crawling may be required. The employee must be able to lift and/or move up to 50 pounds regularly.

Work Environment:

Work is primarily conducted in resort venues and kitchen areas, with exposure to varying temperatures, fumes, steam, and elevated noise levels. Availability for days, evenings, weekends, and holidays is required, with potential for extended hours and irregular shifts.