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Event Hospitality Server
2 months ago
- Prepare the banquet area as directed by the Supervisor, ensuring all linens, cutlery, and glassware are in place.
- Participate in pre-event meetings to understand the specifics of the function, including guest expectations and hotel standards.
- Welcome guests warmly and address their requests with professionalism and courtesy.
- Serve food and beverages in accordance with the Supervisor's guidelines to maintain consistency throughout the event. Efficiently clear dishes as guests finish each course or at the conclusion of the meal.
- Adhere to all local, state, and corporate regulations regarding the service of alcoholic beverages.
- Refresh beverages as needed and check in with guests to ensure their satisfaction.
- After the event, reset the banquet space according to the Supervisor's instructions to prepare for subsequent functions.
- Maintain regular attendance and be available for scheduled shifts.
- Carry out any additional job-related tasks as assigned.
Must possess effective communication skills in English. A proactive attitude with a balanced demeanor is essential. Maintain a professional appearance and conduct at all times. Ability to engage positively with guests. Willingness to assist colleagues and work collaboratively as part of a team. Basic understanding of food and beverage service standards, guest relations, and etiquette is required. Familiarity with appropriate table settings and serviceware is necessary. Capability to comprehend and apply written instructions for product usage safely. Ability to remember and promote various menu offerings. Must be able to transport items weighing up to 30 lbs. through crowded areas consistently throughout the shift. Proficiency in operating beverage equipment, such as coffee makers.
PERFORMANCE EXPECTATIONS:
Guest Satisfaction:
Our guests are at the heart of our operations. Positive interactions with Crescent staff are crucial for a memorable guest experience. It is vital to maintain professionalism and treat all guests and colleagues with respect and courtesy at all times. Every associate at Crescent is a representative of guest relations, every moment of every day.
Work Ethic:
To foster a positive experience for both guests and associates, your work habits should consistently meet and aim to exceed hotel standards regarding procedures, appearance, punctuality, and attendance. Adaptability to changes in the work environment and hotel protocols is essential, along with a willingness to learn new skills or enhance existing ones. You should be capable of resolving routine issues that arise during work and seek assistance when uncertain about tasks.
Health & Safety:
The safety and security of our guests and team members are paramount at Crescent. All associates must follow hotel security policies and procedures, particularly concerning key management, lifting heavy items, handling chemicals, and reporting safety hazards or concerns effectively.
NOTE:
This description outlines essential functions of the position and is not exhaustive of all duties that may be assigned. The specifics mentioned are representative of the typical criteria required for successful job performance. Additional job-related responsibilities may be assigned by the supervisor. This description is subject to change at the discretion of the Company and does not constitute an employment contract; each associate remains an 'at-will' employee at all times.
