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Front Desk Ambassador

2 months ago

Baltimore, Maryland, United States ROLAND PARK PLACE Full time
Job Summary

Roland Park Place is seeking a highly skilled and customer-focused Hospitality Associate to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our residents and guests.

Key Responsibilities
  • Conduct daily building inspections and tours to ensure a safe and welcoming environment
  • Welcome residents and visitors, and assist with transportation as needed
  • Monitor life safety devices and report any issues to management
  • Complete daily shift and incident reports to ensure accurate documentation
  • Assist residents with packages and deliveries
  • Sort and distribute inter-office mail
  • Provide requested assistance to residents in a courteous and helpful manner
  • Assist with covering the front desk as needed
  • Respond to emergency calls and direct to appropriate responders
  • Manage guest apartment reservations
Requirements
  • Ability to uphold our core values and follow policies and procedures
  • Must be able to take initiative and find solutions to meet the needs of our residents and staff
  • Able to handle difficult or emotional situations with respect and sensitivity
  • Able to work assigned schedules and be on time for scheduled shifts
  • High school diploma or equivalent required
What We Offer
  • Competitive wages and a comprehensive benefits package
  • Opportunities for career advancement and professional growth
  • A supportive and inclusive work environment
  • Free meals and on-site parking
  • Discounted MTA passes
  • Tuition reimbursement and education/training classes