Crisis Clinical Supervisor
3 days ago
We are seeking a highly skilled and compassionate Crisis Clinical Supervisor to join our team at Downtown Emergency Service Center (DESC). As a key member of our crisis response team, you will play a critical role in providing clinical and psychosocial assessments in the field and mental health evaluations to determine the least restrictive alternatives to ITA.
Key Responsibilities- Coordinate day-to-day schedule, making changes and adjustments due to staff call-outs and call volume.
- Assist the Project Manager in planning, implementation, and coordination of MR services.
- Conduct performance evaluations of clinical staff on a scheduled basis and maintain supporting documentation in confidential files.
- Cooperate and problem-solve with community providers, DESC programs, and other relevant entities.
- Promote and maintain positive relationships with the surrounding neighborhood, help with resolving complaints, and provide routine outreach as needed to surrounding neighbors.
- Coordinate with different PSH and HtH sites, maintaining good relationships with site leadership teams.
- Facilitate team meetings in coordination with other shift supervisors and project managers.
- Support and train MRT staff toward improved care standards and practice skills.
- Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff.
- Help staff build competent case management skills and standard of practice related to clinical documentation and service coordination, focusing on making referrals to LT services.
- Train staff to complete housing assessments according to CEA requirements.
- Provide individual supervision and consultation for team members, including facilitating group training and facilitating group supervision and support.
- Coordinate and participate in psychiatric consultation, clinical supervision, program meetings, and in-service training of CSC program staff; participate in clinical reviews and case conferences.
- Participate in verbal de-escalation and physical interventions in emergent situations and be willing and able to assist other staff as needed to maintain a safe and secure environment.
- Eligible for a Licensed AAC credential or any other superseding credential that meets RCW requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses.
- Masters degree in social work, psychology, or other relevant behavioral science.
- One or more years of experience in community-based behavioral health services.
- Experience working with adults experiencing homelessness, mental illness, and/or substance use disorders.
- Ability to drive an agency or personal vehicle to conduct agency-related business. A current Washington State driver's license and insurable driving record are required.
- Required to complete DESC Crisis Response and Prevention training, and an 8-hour Crisis Intervention Training (CIT).
- Be able to pass a Washington State Criminal background check.
- Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant Evidenced-based/Emerging best practices.
- Knowledge of Harm Reduction strategies.
- Strong working knowledge of DSM V.
- Be able to assess situations quickly and respond appropriately and calmly to any type of mental health and/or chemical dependency crisis to ensure the physical and psychological safety of clients.
- Be willing to seek to understand each client's unique circumstances and personal preferences and goals and incorporate them into the crisis response to help the client regain a sense of control.
- Assist clients in accessing internal resources to reinforce the client's ability to resolve crisis on their own.
- Assist clients in identifying unmet needs that may be causing them to have recurrent crisis.
- Have a strong understanding of recovery and resilience, the value of client partnerships and client choice, and the balance between protection from harm and personal dignity.
- Possess strong communication and writing skills.
- Ability to work flexible hours as required by program and staffing needs, including evenings, weekends, or holidays. This includes sharing on-call duties and covering shifts as necessary.
- Able and willing to provide community outreach anywhere in King County from which a referral may originate, at times with no first responders present.
- Familiar with King County crisis response system and methods of access.
- Ability to communicate with and supervise staff from diverse backgrounds.
- Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
- Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.
- Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in the State of Washington.
- Licensed Substance Use Disorder Professional (SUDP) in the state of Washington.
- Qualified to provide Department of Health Approved Supervision to LICSW, LMFT, LMHC, and/or CDP candidates.
- Crisis Outreach and/or Crisis Intervention experience.
- Bilingual in Spanish/English.
- Bi-cultural background/experience and/or qualify as an Ethnic Minority, DD, or Geriatric Mental Health Specialist (per WAC definition).
- Experience providing supervision and/or program management within the mental health and/or substance use disorder (SUD) field.
- Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes, and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment.
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