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Crisis Intervention Specialist
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Seattle, Washington, United States YMCA of Greater Seattle Full timeJob SummaryThe YMCA of Greater Seattle is seeking a Crisis Intervention Specialist to provide comprehensive, short-term crisis outreach services to youth, young adults, and families in King County experiencing a mental health or behavioral emergency.ResponsibilitiesProvides immediate, short-term, acute crisis intervention services to families in King County...
Crisis Support Specialist
2 months ago
Crisis Connections is seeking a skilled Crisis Support Specialist to join our team. As a Crisis Support Specialist, you will play a critical role in providing support and guidance to individuals experiencing crisis situations.
Job SummaryThe Crisis Support Specialist will respond to fluctuations in the Regional Crisis Line phone room, providing direct crisis services to callers. This role requires a comprehensive understanding of mental health systems, policies, and procedures, as well as excellent communication and problem-solving skills.
Key Responsibilities- Answer calls on the Regional Crisis Line, following guidance from Crisis Services Clinicians and adhering to phone room protocols and procedures.
- Provide direct crisis services to callers, utilizing clinical directives and trauma-informed guidelines.
- Monitor call queues and respond promptly to meet service and contractual metrics.
- Support phone worker volunteers in handling RCL calls, providing guidance and resources as needed.
- Participate in Performance Excellence Program to establish and pursue professional growth goals.
- High school diploma or equivalent required; Bachelor's degree in social sciences preferred.
- Comprehensive understanding of public mental health systems, policies, and procedures.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment with moderate noise and distraction.
- Excellent medical, dental, and vision coverage.
- Annual wage increases.
- Generous Paid Time Off & 12 Paid Holidays.
- Discount on ORCA transit pass.
- Free Parking & Flexible Schedules.
- Growth opportunities.
- Self-care tools & weekly check-ins with your supervisor.
Crisis Connections is an equal opportunity employer, committed to diversity and inclusion. We welcome applicants from diverse backgrounds and encourage those with lived experiences to apply.
