Clinical Case Manager

4 weeks ago

Seattle, Washington, United States Downtown Emergency Service Center Full time
About the Role

We are seeking a skilled Clinical Case Manager to join our Crisis Respite Program team at Downtown Emergency Service Center. As a key member of our multi-disciplinary team, you will provide ongoing assessment, crisis stabilization, engagement, and short-term case management services to adults experiencing homelessness after a mental health or substance use related crisis.

Key Responsibilities:

  • Provide short-term, intensive case management focused on facilitating referrals to community resources and outpatient providers.
  • Evaluate the psychiatric, substance abuse, and housing needs of clients, and advocate for CRP clients to access the most effective disposition available in the community.
  • Assist clients with appointment reminders and coordinate transportation to assure best possible connection is made with outpatient providers.
  • Monitor clients' prescribed medications daily. Facilitate clients' medication refills as needed.
  • Receive and screen referrals from approved referral sources and coordinate transfer to CRP.
  • Develop collaborative working relationships with approved referral sources such as Harborview Medical Center, Cascade Behavioral Health Hospital, Fairfax Hospital, Western State Hospital, Evaluation and Treatment facilities, mental health diversion court, and others.
  • Develop and maintain cooperative relationships with staff across DESC programs to ensure continuity of care between clinical and shelter programs for clients enrolled in the CRP.
  • Participate in psychiatric consultation, reflective supervision, shift handoff and team meetings, in-service trainings, and care conferences for clients.
  • Comply with the agency's clinical accountability policies and procedures; maintain current and complete clinical records; participate in quality assurance reviews when assigned.
  • Maintain clean and healthy environment in CRP.
  • Enforce shelter rules regarding health, safety, and respect, and consult with Clinical Supervisor and shelter staff regarding the equitable application of shelter rules.
  • Respond to emergent situations using Crisis Prevention Institute (CPI) de-escalation strategies.
  • Other duties as assigned.

About DESC

Downtown Emergency Service Center (DESC) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

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