Crisis Support Specialist

4 weeks ago


Seattle, Washington, United States Crisis Connections Full time
Crisis Support Specialist

Join our team at Crisis Connections, a leading provider of telephone-based support services in King County and WA State. As a Crisis Support Specialist, you will play a vital role in responding to fluctuations in the Regional Crisis Line phone room, ensuring that our community receives accessible and compassionate support.

Key Responsibilities:

  • Answer calls on the Regional Crisis Line, following guidance from Crisis Services Clinicians and adhering to phone room protocols.
  • Monitor call queues and respond promptly to meet service and contractual metrics.
  • Provide direct crisis services to callers, utilizing comprehensive understanding of Mental Health Systems and resources.
  • Support phone worker volunteers, offering guidance and practical suggestions on resources and electronic health record software.

Requirements:

  • Bachelor's degree in social sciences or equivalent experience.
  • Comprehensive understanding of public mental health systems, policies, and procedures.
  • Excellent communication and problem-solving skills.

What We Offer:

  • Competitive hourly rate of $26.01.
  • Excellent benefits package, including medical, dental, and vision coverage.
  • Generous Paid Time Off and 12 Paid Holidays.
  • Discount on ORCA transit pass and free parking.

Why Work with Us:

  • Embrace diversity and inclusion, welcoming employees from diverse backgrounds.
  • Support employees' professional growth and development through training and career progression opportunities.
  • Enjoy a positive work environment, fostering collaboration and teamwork.


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