Amazon Assistant Manager Senior Supervisor

4 weeks ago

Seattle, Washington, United States Northwest Center Full time
About the Role

The Assistant Manager Senior Supervisor is a leadership position with expanded responsibilities, focusing on both operational and people-oriented tasks. As a key member of the Reception Team, you will manage team members and operations designated by the Manager of Reception.

Key Responsibilities
  • Manage daily resourcing, including call-outs and staffing levels.
  • Establish escalation boundaries and protocols for Lead Receptionists regarding desk operations.
  • Ensure program service level agreements and operation standards are met or exceeded.
  • Plan and develop employee work schedules, coordinating break coverage and resources.
  • Become the subject matter expert on building operations, including security access levels, facility procedures, and vendor points of contact.
  • Work with outside vendors on procurement and spend management.
  • Collaborate with the SEABEL training team on best training practices for new hires and ongoing training.
  • Manage performance by establishing clear expectations, evaluating performance, and correcting performance as needed.
  • Hire talent to ensure the right people are in the right role.
  • Foster a spirit of teamwork and unity among team members.
Requirements
  • Robust customer service or administrative support experience.
  • Proven experience as a supervisor or similar management role.
  • Advanced computer skills in MS Office.
  • Ability to practice a high level of confidentiality.
  • Interpersonal skills to effectively motivate others.
  • Detailed-oriented and thorough, with the ability to see the big picture.
  • Associates degree.
  • Ability to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
  • Ability to work a flexible schedule to meet the needs of the business.
About Northwest Center

Northwest Center is a social enterprise organization that promotes the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity. We are committed to offering reasonable accommodations to applicants with disabilities and celebrate diversity and inclusion in our workplace.

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