Senior Program Manager, Direct Fulfillment, Amazon

4 weeks ago

Seattle, Washington, United States Amazon Stores Full time
About the Role

We are seeking a highly skilled Senior Program Manager to join our Direct Fulfillment team at Amazon. As a key member of our team, you will be responsible for driving large-scale end-to-end process changes and partnering with multiple internal and external stakeholders to improve performance across multiple operational programs.

Key Responsibilities
  • Manage and oversee various cross-functional programs, ensuring successful delivery.
  • Develop and refine program strategies, effectively leading and motivating teams.
  • Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
  • Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
  • Foster collaboration with internal and external partners to optimize resource allocation and project success.
  • Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
  • Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
  • Identify and mitigate risks, preventing them from escalating into major issues.
  • Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
  • Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
  • Manage and communicate project budgets effectively.
About the Team

The Amazon Direct Fulfillment team is expanding, and we are looking for a talented Senior Program Manager to join our team. Our team enables broad in-stock selection for Amazon's customers, at the quality and speed of delivery they have come to expect.

Requirements
  • 5+ years of program or project management experience.
  • Experience using data and metrics to determine and drive improvements.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • Bachelor's Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field.
  • Experience with end-to-end program management experience driving operational or supply chain process improvements that yield high returns.
  • 5+ years of defining and implementing process improvement initiatives using data and metrics experience.
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
  • Experience working cross-functionally with tech and non-tech teams.
Preferred Qualifications
  • 5+ years of driving end-to-end delivery, and communicating results to senior leadership experience.
  • 5+ years of driving process improvements experience.
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
  • Experience building processes, project management, and schedules.
  • Experience of Six Sigma/Lean analytical techniques.
About Amazon

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Compensation

The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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