Senior Program Manager, Amazon Autos

3 days ago


Seattle, Washington, United States Amazon Advertising LLC Full time

Amazon Autos is revolutionizing the car shopping experience by enabling customers to complete their entire vehicle discovery and purchase journey in Amazon's online store. We're seeking a highly skilled Senior Program Manager to lead our dealer support program and drive innovation across teams to deliver direct impact.

**Key Responsibilities:**

* Define and align policies and processes with Dealer Account Management, Dealer Operations, CS Tech, and CS Operations
* Create escalation paths and implement tools to support the vision
* Propose program KPIs and create feedback loops to keep product and operations aware of defects in the system
* Provide regular reporting against goals

**About the Team:**

Amazon Autos is a fast-paced launch environment where you'll wear many hats. Our team is open to hiring candidates to work out of one of the following locations: Arlington, VA, USA | New York, NY, USA | Seattle, WA, USA

**Basic Qualifications:**

* 5+ years of program or project management experience
* Experience using data and metrics to determine and drive improvements
* Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

**Preferred Qualifications:**

* 2+ years of driving process improvements experience
* Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
* Experience with Seller Support tools such as Paragon, AC3, Research and Resolve, Lens, and Seller Central
* Experienced in Seller Support Program management
* Familiarity with operations metrics and management techniques



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