Senior Program Manager, Amazon Autos
4 weeks ago
Amazon Autos is revolutionizing the car shopping experience by enabling customers to complete their entire vehicle discovery and purchase journey in Amazon's online store. We're seeking a highly skilled Senior Program Manager to lead our dealer support program and drive innovation across teams to deliver direct impact.
**Key Responsibilities:**
* Define and align policies and processes with Dealer Account Management, Dealer Operations, CS Tech, and CS Operations
* Create escalation paths and implement tools to support the vision
* Propose program KPIs and create feedback loops to keep product and operations aware of defects in the system
* Provide regular reporting against goals
**About the Team:**
Amazon Autos is a fast-paced launch environment where you'll wear many hats. Our team is open to hiring candidates to work out of one of the following locations: Arlington, VA, USA | New York, NY, USA | Seattle, WA, USA
**Basic Qualifications:**
* 5+ years of program or project management experience
* Experience using data and metrics to determine and drive improvements
* Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
**Preferred Qualifications:**
* 2+ years of driving process improvements experience
* Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
* Experience with Seller Support tools such as Paragon, AC3, Research and Resolve, Lens, and Seller Central
* Experienced in Seller Support Program management
* Familiarity with operations metrics and management techniques
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