Senior Partner Engagement Manager, Americas

2 weeks ago

Atlanta, Georgia, United States RELEX Solutions Full time
Senior Partner Engagement Manager, Americas

RELEX Solutions stands at the forefront of innovative retail optimization technology. We are currently seeking a full-time Senior Partner Engagement Manager, Americas to drive the continued expansion of our SaaS offerings. You will be an integral part of the Global Partner Success team based in Atlanta. RELEX's strategy focuses on fostering growth through collaborations with system integrators and specialized consultancies, necessitating the management of an ever-expanding network of partners who deliver RELEX solutions to mutual clients while enhancing collaborative practices.

Our Customer Operations team collaborates closely with clients to address their varied requirements. Throughout the sales journey, they implement and oversee projects, optimize the utilization of our solutions, and ultimately ensure client satisfaction, helping them reach their objectives. Their exceptional relationship-building capabilities and expertise in retail and supply chain are unparalleled. This dynamic team embraces change and thrives in our vibrant tech environment. In return for their expertise, we provide purpose-driven work, flexible schedules, and clear paths for career advancement. They enjoy a genuine work-life balance and we promote growth within and across teams.

As a Senior Partner Engagement Manager, Americas, your responsibilities will include:

Playing a pivotal role in this process: directly overseeing the delivery partners in the region while simultaneously enhancing our global partner initiatives. You will serve as a trusted advisor to our partners and the primary liaison between the Global Partner Success team and the Americas Operations regarding partner-related matters.
  • Strategic and proactive Partner Management: Independently and proactively cultivate relationships with key partners, guiding them towards established processes and best practices. Ensure partners recognize the value of their collaboration with RELEX and are dedicated to delivering high-quality work to our shared clients. Navigate and balance joint objectives while addressing any conflicting interests in good faith. You will be responsible for partner metrics, including financial performance and successful implementations.
  • Internal Advocacy: Act as the trusted and proactive subject matter expert on partner-related issues within our Americas organization, including Operations and Sales. Facilitate seamless collaboration with partners. Gather feedback on processes and contribute to global development initiatives, taking a leadership role in implementing process enhancements in the Americas.
  • Contribution to Global Best Practices: Actively gather and provide insights on existing partner engagement processes, covering aspects from commercial to legal, communication to financial, and everything in between. A quality review process and ensuring partners deliver continuous services will be key focus areas during your initial year.
We are seeking candidates with:
  • A Bachelor's degree in a relevant field (communications, international trade, law, finance, business, engineering)
  • A minimum of 5+ years of relevant experience in partner management, partner success, or partner enablement roles within a software or consulting environment
  • Experience in a high-growth company is highly desirable
  • Proven ability to effectively manage partner relationships and drive change
  • Exceptional interpersonal skills, particularly in conflict resolution
  • Fluency in Spanish is a significant advantage
  • A self-motivated attitude with a track record of successfully completing projects and a forward-thinking mindset
  • Comfort with ongoing change and a mindset geared towards scaling
  • Willingness to travel domestically and internationally up to 30%
  • Ability to work in the Metro Atlanta area
About Our US Office:

RELEXians are spread across the globe, with team members in 30 states. Our main office is located in Atlanta, Georgia, featuring a modern and inviting workspace. When not traveling to clients or working remotely, you can explore the local area or bring your pet for a change of scenery. Our colleagues are passionate about our world-class product and value our commitment to flexibility and work-life balance. Our transparent culture fosters impressive development and advancement opportunities.

At RELEX, our employees are supported and rewarded. In the US, we offer:
  • Competitive compensation
  • The flexibility to work wherever and however you are most productive
  • 15 days of paid time off, 12 paid sick days, and 13 company holidays
Additionally, we provide up to 2 paid volunteer and charity days each year, a generous $500 work-from-home stipend, and comprehensive maternity and paternity leave covering 12 weeks at full pay. We also offer a variety of health benefits with multiple plans to choose from.

We are always eager to welcome new RELEXians to our team, as your enthusiasm and expertise are essential for our ongoing innovation and the future of retail planning.

About RELEX:

RELEX Solutions develops advanced supply chain and retail planning software. Our platforms enhance adaptability, efficiency, and sustainability within the consumer goods and retail value chain. Our impact is tangible, from promoting sustainability and reducing waste to delighting customers with tailored tech solutions. We are curious and passionate innovators shaping the future of retail today.

RELEX is trusted by leading brands such as AutoZone, Sprouts, PetSmart, and Party City, with offices across North America, Europe, and the Asia Pacific region.

Being part of RELEX means being heard, feeling valued, and knowing you can be yourself because you belong. We are committed to diverse hiring and employment practices, championing global diversity and evolving our culture to welcome everyone and value every idea.

RELEX Solutions is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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