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Senior Consultant, Client Engagement
2 months ago
Company Overview:
Visa stands as a global frontrunner in payment solutions and technology, facilitating over 259 billion transactions annually across more than 200 nations. Our mission is to connect the world through innovative, reliable, and secure payment networks, empowering individuals, businesses, and economies to flourish.
Position Summary:
The North America Client Success team collaborates with major acquirers, processors, GSPs, and merchants based in North America to design and implement effective support frameworks for Visa Inc. This encompasses daily operations, product assistance, strategic account management, and performance analytics.
The Senior Consultant, Client Engagement, within the Super Regional Team, is a key individual contributor dedicated to supporting clients headquartered in North America. This role necessitates a comprehensive understanding of industry standards, hands-on technical consulting experience, and a strong ability to collaborate with cross-functional leaders across Client Services, Sales, Product, and Technology. The ideal candidate will possess in-depth knowledge of the payments sector and Visa's offerings to address intricate challenges and devise innovative solutions.
Key Responsibilities:
- Collaborate with Sales Account Executives to identify and support new business opportunities.
- Utilize visionary expertise to pinpoint efficiencies and the related tools and applications.
- Proactively address and resolve complex issues impacting business management and client relationships.
- Establish and nurture relationships with Senior Management, Product, Sales, and Account Management teams.
- Make independent decisions that significantly affect Visa's operations and client relations.
- Deliver strategic planning and operational support to optimize client and Visa performance, focusing on cost efficiency and transaction success.
- Stay informed on industry trends and maintain comprehensive knowledge of Visa's products and services.
- Act as the client advocate within Visa, ensuring accurate representation of business requirements.
- Build and maintain relationships with clients and internal stakeholders at all organizational levels.
Work Environment:
This position operates in a hybrid model, allowing for a blend of remote and in-office work. Employees are expected to be present in the office 2-3 days a week, as determined by leadership and business needs.
Qualifications:
- 8+ years of relevant experience with a Bachelor’s Degree, or 5+ years with an Advanced Degree, or 2+ years with a PhD.
Preferred Qualifications:
- 9+ years of relevant experience with a Bachelor’s Degree, or 7+ years with an Advanced Degree, or 3+ years with a PhD.
- 8 years of successful client-facing experience in the Payments industry.
- Proven strategic capability to address complex global issues with critical thinking.
- Experience in bankcard operations, supporting intricate client needs.
- Demonstrated ability to lead cross-functional teams through unprecedented business challenges.
- Strong relationship-building skills with senior and executive management.
- Familiarity with payment systems, including authorization and clearing processes.
- In-depth understanding of transaction processing and client business drivers.
- Expertise in technical specialties relevant to the role.
- Experience in technical and/or sales account management.
- Proven success in client engagement through a strategic and consultative approach.
- Leadership experience in crisis management teams.
- Ability to develop and execute support strategies aligned with Client Sales efforts.
Additional Information:
Work Hours: Varies based on departmental needs.
Travel Requirements: Occasional travel (5-10%).
Mental/Physical Requirements: This role is office-based, requiring the ability to sit and stand at a desk, communicate effectively, and operate standard office equipment.
Visa is an equal opportunity employer. Qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.
