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Customer Service Specialist

2 months ago


Scranton, Pennsylvania, United States M&K Truck Centers Full time
Automotive Service Consultant Role

M&K Truck Centers is seeking a dedicated and skilled Automotive Service Consultant to oversee our service operations during the 2nd shift. The successful candidate will play a crucial role in managing a busy service department, assisting clients with their service needs, and ensuring a seamless experience throughout the repair journey.

Key Responsibilities:

  • Welcome clients and generate service repair orders based on their inquiries
  • Keep clients updated on the progress of their vehicle repairs
  • Oversee service department activities to guarantee profitability and client satisfaction
  • Advise clients on necessary vehicle repairs and maintenance

Requirements:

  • Exceptional customer service abilities
  • Capability to collaborate effectively with technicians
  • Strong verbal and written communication skills
  • Familiarity with dealership management systems and proficient computer skills
  • Adept at multitasking and possessing technical knowledge

Experience:

  • Preferred experience in a heavy-duty truck dealership
  • Associate's or Bachelor's degree in a relevant field