Customer Engagement Specialist
2 weeks ago
At Tom Hesser Dealerships, the role of an Automotive Sales Consultant is vital to our daily operations, showcasing innovative automotive technology to potential buyers and engaging customers with enthusiasm. As the initial point of contact, you will foster strong customer relationships through genuine and ongoing interactions, playing a key role in enhancing our exceptional customer purchasing experience.
What We Seek
We are looking for an Automotive Sales Consultant who possesses a genuine interest in the automotive sector and a commitment to providing outstanding customer service. This position involves delivering detailed product information throughout the sales journey and beyond. We value creativity in our team members to ensure a 'world-class' customer-focused experience. Comprehensive training in sales and customer service will be provided.
No prior automotive experience is necessary. We encourage individuals with a background in retail sales, hospitality, or customer service who are eager to advance their careers to consider this opportunity.
Key Responsibilities
- Deliver thorough product information throughout the sales process, including vehicle configuration, presentations, test drives, delivery, and post-purchase support.
- Assist Sales Management with product-related tasks and initiatives.
- Welcome customers in both sales and service areas.
- Provide an extensive and customer-focused product experience, clarifying complex features based on customer needs.
- Utilize digital tools and platforms to streamline the sales process, enhance customer satisfaction, and ensure consistent service delivery.
- Maintain comprehensive knowledge of all vehicle models and understand competitor offerings.
- Meet client satisfaction goals set by management and follow up with new owners to confirm satisfaction with their purchase experience.
- Uphold high ethical standards and maintain a professional appearance at all times.
- Exhibit a vibrant, high-energy demeanor throughout the workday.
- Possess excellent verbal and written communication skills.
- Demonstrate strong listening abilities.
- Ability to collaborate effectively within a team.
- Hold a valid driver's license with a satisfactory driving record in accordance with dealership policies.
- Competitive starting salary and commission structure.
- 401K retirement plan.
- Comprehensive insurance coverage.
- Supportive work environment.
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