Guest Services Specialist
2 weeks ago
Guest Experience Expert - Front Desk
At Marriott International, we pride ourselves on creating unforgettable experiences for our guests. As a vital member of our team, you will play a key role in ensuring that every guest's arrival and departure is memorable.
Position Overview
As a Guest Experience Expert, you will be responsible for delivering exceptional service that exceeds guest expectations. Your role will involve:
- Welcoming guests with a warm and friendly demeanor.
- Assisting with check-in and check-out processes efficiently.
- Addressing guest inquiries and requests promptly.
- Providing information about local attractions and services.
Key Responsibilities
In this position, you will:
- Ensure a seamless guest experience from arrival to departure.
- Maintain a professional appearance and uphold company standards.
- Handle operational tasks and complete necessary reports.
- Be proactive in addressing guest needs and enhancing their stay.
Qualifications
To succeed in this role, you should possess:
- Strong communication and interpersonal skills.
- The ability to work in a fast-paced environment.
- A commitment to maintaining confidentiality and company policies.
At Marriott International, we are dedicated to fostering a diverse and inclusive workplace. We value the unique perspectives and experiences of all our associates.
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