Guest Services Specialist

2 weeks ago


Norfolk, Virginia, United States Marriott International Inc Full time

Guest Experience Expert - Front Desk

At Marriott International, we pride ourselves on creating unforgettable experiences for our guests. As a vital member of our team, you will play a key role in ensuring that every guest's arrival and departure is memorable.

Position Overview

As a Guest Experience Expert, you will be responsible for delivering exceptional service that exceeds guest expectations. Your role will involve:

  • Welcoming guests with a warm and friendly demeanor.
  • Assisting with check-in and check-out processes efficiently.
  • Addressing guest inquiries and requests promptly.
  • Providing information about local attractions and services.

Key Responsibilities

In this position, you will:

  • Ensure a seamless guest experience from arrival to departure.
  • Maintain a professional appearance and uphold company standards.
  • Handle operational tasks and complete necessary reports.
  • Be proactive in addressing guest needs and enhancing their stay.

Qualifications

To succeed in this role, you should possess:

  • Strong communication and interpersonal skills.
  • The ability to work in a fast-paced environment.
  • A commitment to maintaining confidentiality and company policies.

At Marriott International, we are dedicated to fostering a diverse and inclusive workplace. We value the unique perspectives and experiences of all our associates.



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