Veteran Support Case Manager

2 weeks ago

Los Angeles, California, United States STG International Full time

STGi is currently seeking qualified candidates for the role of Case Manager within the Department of Housing and Urban Development (HUD) and Veterans Affairs (VA) Supportive Housing (HUD/VASH) Program.

The Case Manager will deliver essential clinical case management services to a caseload of up to 25 Veterans enrolled in the HUD-VASH program. Responsibilities include evaluating and reassessing household needs, educating families about community resources, formulating housing stability plans, scheduling appointments, and providing necessary follow-up to ensure that housing stability plans are on track and that needs are being met effectively. This position necessitates significant field and outreach work.

KEY RESPONSIBILITIES:

Direct Service and Support

  • Coordinate and deliver direct clinical case management and support to a caseload of up to 25 Veterans facing homelessness.
  • Assist Veterans in navigating the Housing Authority voucher process and collaborate with the Housing Locator to secure permanent supportive housing.
  • Conduct thorough screenings and assessments with clients to gather functional, environmental, financial, employment, housing, educational, and health information, as necessary, to develop a comprehensive case plan.
  • Provide education on community living and essential life skills, including money management, shopping, safety, basic cleanliness, and nutrition.
  • Facilitate referrals and connections to VA medical facilities, VA Regional Offices, and community-based organizations for a variety of services, including healthcare, benefits, vocational assistance, education, and recreation.
  • Deliver direct mental health and substance abuse counseling using the Harm Reduction Model, within the scope of practice, or refer clients to other providers as needed.
  • Provide crisis management services, including periodic 24-hour coverage.
  • Establish collaborative relationships with service providers both within and outside of the VA to ensure continuity of care for Veterans with comprehensive support services.
  • Advocate on behalf of Veterans to facilitate the delivery of necessary services.
  • Participate in daily/weekly meetings, supervision, and case conferences as assigned.

Documentation and Data Management

  • Engage Veterans in the development of an interdisciplinary treatment plan.
  • Update Clinical Reminders and other critical documentation as required in the CPRS system, adhering to VA guidelines.
  • Maintain clear and timely records in the CPRS system regarding interactions with Veterans and other service providers.
  • Possess knowledge of or experience with DSM diagnoses, assessment of functioning levels, and evidence-based practices such as Motivational Interviewing, Critical Time Intervention, DBT, Harm Reduction, Cognitive Behavioral Therapies, Trauma-Informed Care, Housing First, and PTSD.
  • Demonstrate the ability to work collaboratively with others in a team setting.
  • Exhibit initiative and maintain a solution-focused approach.
  • Utilize effective time management skills and resources to balance direct service and administrative responsibilities.
  • Possess excellent verbal and nonverbal communication skills.
  • Hold a current California driver's license and insurance for regular driving and transporting duties.

Required Qualifications

  • A minimum of a Master's degree from an accredited institution in social sciences or family therapy is preferred.
  • At least one (1) year of demonstrated case management experience with high needs or high intensity service populations.
  • Experience working with homeless or veteran populations for a minimum of one (1) year.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
  • Potential exposure to adverse weather conditions during community visits with Veterans.
  • Engagement with individuals experiencing homelessness, whether on the streets, in shelters, or other service locations, may present inherent challenges such as exposure to infestations, unpleasant odors, or individuals with poor hygiene.
  • Employees may encounter instances of challenging language or expressions of trauma; however, all direct care staff receive training to effectively de-escalate crisis situations.

STGi is a workforce solutions company that provides comprehensive healthcare delivery, management consulting services, and human capital solutions to help our clients enhance their operations and achieve their missions.

STGi offers a competitive benefits package that includes Medical, Dental, Vision, 401k with company match, and a generous PTO policy.

STGi is committed to fostering a diverse workforce and is proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Pay Rate: $29 - $30/hr

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