Supportive Housing Case Manager
1 week ago
A Community of Friends (ACOF) is a nonprofit organization dedicated to developing affordable housing solutions for individuals and families with unique needs. Our mission is to eliminate homelessness by providing quality permanent supportive housing for those facing mental health challenges. We uphold values of Dignity, Excellence, Community, and Equity.
Position Overview:
Under the supervision of the Tenant Services Supervisor I/II, the Case Manager I (CM-I) plays a crucial role in delivering personalized case management services to individuals and families who have experienced homelessness. Utilizing a theoretical framework that includes Motivational Interviewing (MI), Critical Time Intervention (CTI), and Stages of Change (SoC), the CM-I is equipped with effective strategies to inspire tenants in a supportive and non-judgmental environment. Key responsibilities include comprehensive case management tasks such as intake, assessment, goal setting, monitoring, life skills training, counseling, and facilitating access to benefits and resources.
Key Responsibilities:
- Deliver individualized case management and supportive services tailored to tenant needs.
- Organize and facilitate group support sessions for tenants.
- Maintain accurate documentation and case notes within a computerized database (HMIS).
- Process housing applications through the Coordinated Entry System (CES) and conduct interviews with prospective tenants.
- Provide crisis intervention services to enhance tenant housing stability, increase income, and foster community involvement.
- Offer program coverage during occasional evening and weekend hours.
- Act as a mandated reporter for any suspected abuse or rights violations.
- Present tenant case reviews to the Tenant Services Supervisor on a bi-weekly basis.
Qualifications:
To succeed in this role, the Case Manager I should possess:
Essential Qualifications:
- Bachelor's degree in a Social Services field.
- Two years of experience in case management or client advocacy, particularly with individuals experiencing homelessness or mental health issues.
- One year of experience using a client tracking database.
- Six months of experience applying evidence-based practices in social services.
- Valid California driver's license and access to a personal vehicle for work-related duties.
- Ability to meet California minimum and ACOF insurance requirements.
Preferred Qualifications:
- Bilingual proficiency in English and Spanish.
- Experience in providing case management in permanent supportive housing settings for individuals and families with mental health diagnoses.
- Demonstrated ability to develop and lead life skills training groups.
- Familiarity with the HMIS system and knowledge of the Coordinated Entry System, including the VI-SPDAT.
- Capability to deliver crisis management services in challenging situations.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- Strong keyboarding skills for effective communication and reporting.
- Excellent verbal and written communication skills.
- Awareness and sensitivity to diverse tenant populations to promote community and independent living skills.
- Comprehensive understanding of team dynamics and the ability to navigate various social service systems.
- Capacity to provide empathetic support and guidance to individuals and families in distress.
- Experience in fostering a collaborative team environment.
A Community of Friends is an Equal Employment and Affirmative Action Employer F/M/Disability/Vet.
Employment is contingent upon verification of eligibility as mandated by The Immigration Reform and Control Act of 1986.
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