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Supportive Housing Case Manager
2 months ago
A Community of Friends (ACOF) is a nonprofit organization dedicated to creating affordable housing solutions for individuals and families with unique needs. Established in 1988, our mission is to eliminate homelessness by providing quality permanent supportive housing for those facing mental health challenges. Our core values include Dignity, Excellence, Community, and Equity.
Position Overview:
The Case Manager I (CM-I) operates under the guidance of the Tenant Services Supervisor I/II, focusing on delivering personalized case management to individuals and families who have previously experienced homelessness. Utilizing a framework that incorporates Motivational Interviewing (MI), Critical Time Intervention (CTI), and Stages of Change (SoC), the CM-I employs best practices to inspire tenants to reach their objectives in a supportive and non-judgmental environment.
Key Responsibilities:
- Deliver tailored case management referrals and supportive services to tenants.
- Facilitate group support sessions for tenants.
- Ensure accurate documentation and maintain up-to-date case notes within a computerized database (HMIS).
- Process housing applications through the Coordinated Entry System (CES) and conduct interviews with prospective tenants for permanent supportive housing.
- Provide crisis intervention services to assist tenants in maintaining housing stability, enhancing income, and fostering community involvement.
- Occasionally cover programs that may occur during evenings and weekends.
- Act as a mandated reporter for any suspected abuse, ensuring immediate reporting of any concerns regarding violations of individuals' rights.
- Present tenant case reviews to the Tenant Services Supervisor on a bi-weekly basis.
Qualifications:
To excel in this role, the Case Manager I should possess:
Essential Qualifications:
- Bachelor's degree in a Social Services field.
- Two years of experience in case management or client advocacy for individuals who have experienced homelessness or mental illness.
- One year of experience using a client tracking database system.
- Six months of experience applying evidence-based practices in a social services context.
- Valid California driver's license and access to a personal vehicle for ACOF-related duties.
- Ability to meet California minimum and ACOF insurance requirements.
Preferred Qualifications:
- Bilingual proficiency in English and Spanish.
- Experience in providing basic case management strategies in permanent supportive housing for individuals and families with mental health diagnoses.
- Demonstrated ability to develop and lead life skills training groups.
- Familiarity with the HMIS system.
- Knowledge of the Coordinated Entry System and familiarity with the VI-SPDAT.
- Capability to deliver crisis management services in high-pressure situations.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- Strong keyboarding skills for correspondence, emails, and reports.
- Effective communication skills in both verbal and written formats.
- Understanding and appreciation of diverse tenant populations to promote community and independent living skills.
- Comprehensive knowledge of team dynamics and the ability to navigate various social service systems.
- Capacity to provide empathetic support and guidance to individuals and families in challenging circumstances.
- Experience in environments focused on team-building and collaboration.
A Community of Friends is an Equal Employment and Affirmative Action Employer F/M/Disability/Vet.
Employment is contingent upon verification of eligibility as mandated by The Immigration Reform and Control Act of 1986.
