Strategic Business Leader

4 days ago


Boston, Massachusetts, United States Marriott Full time
Job Summary

As a Strategic Business Leader - Hotel Operations, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring that all aspects of the business are running smoothly and efficiently. This includes managing the Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary, and Event Management departments.

Key Responsibilities
  • Managing Profitability and Departmental Budgets
    • Develop and implement strategies to drive guest satisfaction and financial results.
    • Ensure that all operational areas are conducive to the overall guest experience.
    • Review financial reports and statements to determine how Operations is performing against budget.
    • Work with direct reports to determine areas of concern and establish ways to improve the departments' financial performance.
  • Managing Property Operations
    • Strive to improve service performance.
    • Communicate a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
    • Ensure brand and regional business initiatives are implemented and communicate follow-up actions to team as necessary.
  • Leading Property Operations Teams
    • Establish a vision for product and service delivery on property.
    • Champion the brand's service vision for product and service delivery and ensure alignment amongst the property leadership team.
    • Ensure employees are treated fairly and equitably.
  • Managing and Conducting Human Resources Activities
    • Observe service behaviors of employees and provide feedback to individuals and/or managers.
    • Hire operations management team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
    • Conduct annual performance appraisals with direct reports according to Standard Operating Procedures.
Requirements
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area.
  • OR
  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area.
Benefits

Marriott offers a competitive salary range of $178,000 to $225,000 annually, as well as a comprehensive benefits package, including a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.



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