Evening Guest Relations Specialist

1 week ago


Lexington, Massachusetts, United States The Inn at Hastings Park Full time
Job Overview

Company Background
The Inn at Hastings Park, located in Lexington, Massachusetts, is a premier destination known for its exceptional hospitality and culinary offerings. As the only Relais & Châteaux property in the Boston area, we provide a unique blend of historic charm and modern elegance through our 22 luxurious accommodations, including a beautifully restored guest house and barn.

Position Summary
The Guest Service Agent plays a crucial role in ensuring a warm welcome and seamless check-in and check-out process for our guests. This position not only serves as a host but also acts as an ambassador for our establishment during evening hours, contributing to our commitment to outstanding guest service and financial success.

Key Responsibilities
- Greet and register guests upon arrival
- Manage the check-out process efficiently
- Uphold the highest standards of guest service
- Represent the property positively during evening shifts

Qualifications
- Previous experience in hospitality is preferred but not mandatory
- High school diploma or equivalent
- Minimum of one year in customer service

Additional Benefits
- Competitive hourly wage with potential monthly profit-sharing bonuses
- Comprehensive medical, vision, and dental insurance
- 401K retirement plan
- Exclusive discounts at other Relais & Châteaux properties worldwide



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