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Guest Services Coordinator

2 months ago

Lexington, Kentucky, United States 21c Museum Hotels Full time

Position Overview: The Dining Reception Specialist serves as the initial point of contact for guests as they arrive at the establishment. This role is essential in creating a welcoming atmosphere and ensuring guests feel valued from the moment they step through the door.

Key Responsibilities:

  • Exemplifies the restaurant's high standards of service and hospitality.
  • Maintains a warm and friendly demeanor towards both guests and colleagues.
  • Possesses knowledge of the menu, including at least three appetizers, three main courses, and three desserts, to effectively communicate options to guests.
  • Arrives punctually and prepared for scheduled shifts.
  • Ensures cleanliness and organization of the dining area.
  • Assists in various roles as required by the restaurant's needs.
  • Accurately reports all income received during shifts.

Qualifications:

  • Ability to work flexible hours, including evenings and weekends.
  • Dependable, responsible, and adaptable to changing situations.
  • Detail-oriented with the ability to maintain composure in a fast-paced environment.
  • Excellent communication skills, with proficiency in English.
  • Professional appearance and demeanor.
  • Basic mathematical skills for handling transactions.
  • Demonstrates a passion for the hospitality industry.
  • Must successfully complete a background check.

Education Requirements:

  • A high school diploma or equivalent is required.
  • Experience with reservation systems is preferred.

Equal Opportunity Employer: 21c Museum Hotels is committed to creating a diverse environment and is proud to be an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.