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Multilingual Customer Support Representative

2 months ago

Lexington, Massachusetts, United States Sherwin-Williams Full time
Position Overview:
As a Customer Engagement Specialist, you will play a vital role in assisting both wholesale and retail clients by identifying their requirements, addressing inquiries regarding Sherwin-Williams products, and suggesting optimal solutions. Your commitment to resolving customer issues promptly will ensure the highest level of client satisfaction.

Key Responsibilities:
  • Deliver exceptional customer service through effective sales techniques.
  • Engage with customers in person and via phone to ascertain their needs and present suitable products and services.
  • Establish and nurture trusting relationships with both wholesale and retail clients.
  • Accurately process sales transactions in accordance with company policies.
  • Achieve monthly, quarterly, and annual sales targets.
  • Maintain organized work order files and product formulas.
  • Retrieve products from the sales floor or warehouse as required.
  • Tint and mix products to meet customer specifications.
  • Organize shelves and create appealing displays.
  • Ensure cleanliness of store equipment.
  • Assist with loading and unloading delivery vehicles.
  • Support delivery operations as necessary.
  • Keep assigned areas well-stocked and visually appealing.
  • Stay informed about product offerings and discuss available options with customers.
  • Adhere to inventory control protocols.
  • Propose strategies to enhance sales performance.

Minimum Qualifications:
  • Must be at least eighteen (18) years of age.
  • Legally authorized to work in the country of employment without requiring sponsorship.
  • Proficient in reading, writing, and communicating in English.
  • Proficient in reading, writing, and communicating in Spanish.
  • Able to lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
  • Willingness to work scheduled hours, including evenings and weekends, with or without reasonable accommodation.

Preferred Qualifications:
  • Possession of a valid, unrestricted Driver's License.
  • High School diploma or GED.
  • Minimum of one (1) year experience in a delivery, retail, or customer service role.
  • Prior experience in selling paint and related products.
  • Experience operating tinting and mixing equipment.