Point of Sale Software Support Specialist

2 weeks ago

Bethesda, Maryland, United States Marriott Full time
Job Overview
Job Category: Information Technology
Schedule: Full-Time
Remote Work: Yes
Position Type: Management

POSITION SUMMARY

The Point of Sale Software Support Specialist serves as a key technical authority regarding POS systems, including Oracle Simphony, Reporting & Analytics, payment processing, and associated technologies. This role is essential in guiding and enhancing the ongoing evolution of the Marriott POS landscape. The specialist addresses and resolves intricate challenges related to both on-site and centralized POS systems at Marriott. Extensive collaboration with Product, Engineering, Level 2 support, and Hotel Operations teams is required to ensure that the deployed POS systems are scalable, robust, and efficient.

In this position, you will engage with various product and engineering teams to deliver continuous improvements aligned with a multi-year modernization strategy. You will conduct or assist in research, analysis, design, creation, and implementation of applications to fulfill current and future POS-related needs. Additionally, you will aid in developing and testing proof-of-concept implementations to assess innovative technologies that align with Marriott's business and technological goals. Effective communication with superiors and cross-departmental collaboration is crucial.

CANDIDATE PROFILE

Education and Experience

Required:

  • Bachelor's degree or equivalent experience/certification
  • 5+ years of experience in configuring, deploying, and utilizing Simphony and other POS systems
  • Comprehensive experience with Oracle Simphony EMC, Reporting & Analytics, Cal packages, payment interfaces, and operational procedures
  • Proficiency in remote access tools, scripting, and supportive technologies
  • Exceptional communication abilities

Preferred:

  • Experience with Shiji Infrasys and other POS systems
  • Familiarity with Property Management Systems (PMS) and PMS/POS integrations
  • Collaboration on requirements analysis, architectural reviews, and high-level solution design with Product, Engineering, and third-party partners
  • Proven ability to learn and experiment with emerging POS technologies for testing, evaluation, and proof of concept

CORE RESPONSIBILITIES

Technical Leadership

  • Mentors and trains team members and peers, including installation and support teams
  • Provides technical insights on departmental projects, budgets, and resource estimates as needed
  • Identifies opportunities to enhance service delivery processes

Technology Delivery

  • Facilitates the achievement of expected deliverables from service providers
  • Validates the completeness of requirements before service provider solutions are developed
  • Ensures all projects adhere to defined development and business case processes
  • Coordinates with IT and vendor relations teams for effective project execution
  • Offers consultation for both routine and complex systems development
  • Alerts business stakeholders regarding any service level degradations or missed targets
  • Collaborates with Operations and Infrastructure teams for deployment and production support

IT Governance

  • Adheres to established IT standards and processes, providing feedback for improvements as necessary
  • Maintains a balance between business and operational risks
  • Follows defined project management standards and processes

Service Provider Management

  • Ensures service providers develop and manage project plans, including schedules and deliverables
  • Creates short-term plans for effective resource utilization
  • Monitors service provider outcomes
  • Reviews work effort estimates provided by service providers for accuracy
  • Facilitates prompt resolution of service delivery issues to minimize client impact

MANAGEMENT COMPETENCIES

Leadership

  • Communication: Effectively conveys information and ideas through various methods.
  • Vision and Values: Keeps the organization's vision and values central to decision-making.
  • Change Management: Manages the change process and serves as a role model for handling challenges.
  • Problem Solving: Identifies issues and develops effective solutions.
  • Professional Demeanor: Exhibits confidence and respect, representing the company positively.

Execution Management

  • Team Building: Utilizes interpersonal skills to foster a cohesive team environment.
  • Strategy Execution: Ensures successful implementation of business plans to maximize customer satisfaction.
  • Results Orientation: Sets high performance standards and takes initiative to achieve goals.

Relationship Building

  • Customer Relationships: Develops relationships based on understanding customer needs.
  • Global Mindset: Supports diverse perspectives to drive innovation and engagement.
  • Strategic Partnerships: Cultivates collaborative relationships to achieve objectives.

Talent Development

  • Developing Others: Aids in the growth of others' skills and capabilities.
  • Organizational Capability: Adapts work processes to support organizational goals.

Professional Expertise

  • Continuous Learning: Actively seeks learning opportunities and applies new knowledge.
  • Technical Acumen: Utilizes professional skills to manage business operations effectively.
  • Business Acumen: Understands and applies business information to address challenges.

Compensation and Benefits: The salary range for this position varies based on location and experience. In addition to competitive salaries, employees enjoy a comprehensive benefits package that includes medical, dental, vision coverage, retirement plans, and various employee assistance programs.

Marriott International is an equal opportunity employer committed to a diverse workforce and inclusive culture. We welcome applications from qualified individuals regardless of background.

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