Japanese-English Technical Support Specialist

1 week ago


Farmington Hills, Michigan, United States Cinter Career Full time
Job Overview

We are looking for a Bilingual Japanese Helpdesk Technician who will be responsible for providing exceptional technical assistance in both Japanese and English to our clients and internal teams. This position plays a crucial role in ensuring seamless communication and effective problem-solving across language differences.

Key Responsibilities
  • Respond efficiently to client inquiries and requests.
  • Maintain organized records of customer interactions within the ticketing system.
  • Deliver technical support for various application-related issues by diagnosing problems and offering solutions.
  • Oversee daily management of customer accounts to ensure data integrity.
  • Organize tasks to align with customer deadlines.
  • Direct unresolved issues to the appropriate team members.
  • Follow up on customer communications to ensure satisfaction.
  • Document inquiries, comments, and resolutions accurately.
  • Prepare and distribute reports on customer activities.
  • Maintain and update customer databases regularly.
  • Coordinate with internal departments to enhance service delivery.
  • Provide constructive feedback on the customer service process.
  • Translate system and application documentation between English and Japanese.
  • Consistently available to work in a collaborative office environment.
  • Work closely with team members to deliver comprehensive support to customers.
Qualifications
  • Bachelor's degree in Computer Science or a related discipline.
  • Fluency in both Japanese and English.
  • 1-2 years of experience in IT support or a similar field.
  • Basic proficiency in computer operations.
  • Familiarity with Microsoft Outlook and other email platforms.
  • Proficient in MS Office Suite (Word, Excel, PowerPoint, etc.).
  • Prior experience in troubleshooting technical challenges.
  • Knowledge of server environments such as Linux and Windows is advantageous.
  • Familiarity with automotive research and development is a plus.
  • Hands-on experience with IT networking and scripting is beneficial.
Benefits
  • 401(k) plan available after a designated period of employment.

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