Japanese-English Technical Support Specialist
1 week ago
We are looking for a Bilingual Japanese Helpdesk Technician who will be responsible for providing exceptional technical assistance in both Japanese and English to our clients and internal teams. This position plays a crucial role in ensuring seamless communication and effective problem-solving across language differences.
Key Responsibilities- Respond efficiently to client inquiries and requests.
- Maintain organized records of customer interactions within the ticketing system.
- Deliver technical support for various application-related issues by diagnosing problems and offering solutions.
- Oversee daily management of customer accounts to ensure data integrity.
- Organize tasks to align with customer deadlines.
- Direct unresolved issues to the appropriate team members.
- Follow up on customer communications to ensure satisfaction.
- Document inquiries, comments, and resolutions accurately.
- Prepare and distribute reports on customer activities.
- Maintain and update customer databases regularly.
- Coordinate with internal departments to enhance service delivery.
- Provide constructive feedback on the customer service process.
- Translate system and application documentation between English and Japanese.
- Consistently available to work in a collaborative office environment.
- Work closely with team members to deliver comprehensive support to customers.
- Bachelor's degree in Computer Science or a related discipline.
- Fluency in both Japanese and English.
- 1-2 years of experience in IT support or a similar field.
- Basic proficiency in computer operations.
- Familiarity with Microsoft Outlook and other email platforms.
- Proficient in MS Office Suite (Word, Excel, PowerPoint, etc.).
- Prior experience in troubleshooting technical challenges.
- Knowledge of server environments such as Linux and Windows is advantageous.
- Familiarity with automotive research and development is a plus.
- Hands-on experience with IT networking and scripting is beneficial.
- 401(k) plan available after a designated period of employment.
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