Automotive Technical Support Specialist
2 weeks ago
Essential Qualifications
- High School diploma or equivalent
- Experience in the Automotive Sector: 2-4+ years of expertise with a solid grasp of automotive systems, maintenance, terminology, and components
- Practical Experience: background as a mechanic or technician
- Customer Interaction: experience in customer service, technical assistance, store management, parts management, or warranty analysis
- Knowledge of Automotive Electrical Components: familiarity with brakes, engines, transmissions, wiring, voltage, etc.
- Analytical Skills: capability to think critically and respond to customer inquiries based on knowledge and experience without relying on a script
- Computer Proficiency: ability to manage a dual-screen setup and type while conversing on the phone
Desirable Qualifications
- Associate's or Bachelor's Degree in Automotive Technology or Engineering
- Prior experience in a dealership or automotive support environment
- ASE Certifications (Automobile, Light Truck, Medium/Heavy Truck, Collision Repair/Refinish, School Bus, Transit Bus, Truck Equipment)
- Experience with Heavy or Medium Trucks
- Familiarity with air disc brakes
- Hands-on vehicle repair experience
Daily Responsibilities
Insight Global is seeking an Automotive Technical Support Specialist to join a team dedicated to providing exceptional support for commercial vehicle systems. The Specialist will handle incoming calls from truck operators, shop supervisors, dealership technicians, and warranty analysts. Responsibilities include assisting in troubleshooting and diagnosing technical challenges related to product support, warranty inquiries, and maintenance solutions for medium and heavy-duty truck and trailer systems. The role involves collaboration within a supportive team environment, where the Specialist will operate a computer and keyboard while engaging with customers via phone.
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