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Bilingual Helpdesk Technician

2 months ago

Farmington Hills, Michigan, United States Cinter Career Full time
Job Overview

We are looking for a Bilingual Japanese Helpdesk Technician who will be responsible for providing exceptional technical assistance in both Japanese and English to our clients and internal teams. This position plays a crucial role in ensuring seamless communication and effective problem-solving across language differences.

Key Responsibilities
  • Respond to customer inquiries in a timely manner.
  • Maintain organized records of customer interactions in the ticketing system.
  • Deliver technical support for application-related queries by diagnosing issues and offering solutions.
  • Oversee daily management of customer accounts to ensure data integrity.
  • Organize tasks to meet customer deadlines.
  • Direct unresolved issues to the appropriate resources.
  • Follow up on customer interactions to ensure satisfaction.
  • Document inquiries, comments, and resolutions.
  • Prepare and distribute reports on customer activity.
  • Maintain and update customer databases.
  • Collaborate with internal departments for effective communication.
  • Provide feedback to enhance the customer service process.
  • Translate system and application documentation between English and Japanese.
  • Ensure consistent availability for office-based work.
  • Work collaboratively with team members to support customer needs.
Qualifications
  • Bachelor's degree in Computer Science or a related discipline.
  • Bilingual proficiency in Japanese and English.
  • 1-2 years of experience in IT support or a similar role.
  • Basic computer skills and proficiency in Microsoft Outlook and Office Suite.
  • Prior experience in troubleshooting technical issues.
  • Familiarity with server environments such as Linux and Windows is advantageous.
  • Knowledge of automotive R&D is a plus.
  • Hands-on experience with IT networking and scripting is beneficial.
Benefits
  • 401(k) plan available after a specified period of employment.

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