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Spanish-English Customer Support Specialist
2 months ago
Are you passionate about helping others? At GreenPath Financial Wellness, we are dedicated to fostering a diverse and inclusive environment where all team members can thrive. We invite individuals from various backgrounds to consider this opportunity, especially those who resonate with our mission of financial empowerment.
Key Responsibilities:
- Handle incoming calls from potential clients, providing a warm and welcoming first impression.
- Utilize your bilingual skills to assist clients in both Spanish and English, ensuring clear communication.
- Respond to client inquiries via phone and email, addressing questions about our services and guiding them through the appointment process.
- Schedule appointments with financial counselors for clients seeking assistance with their financial situations.
- Conduct initial financial assessments and gather necessary information for credit report requests.
- Maintain confidentiality and handle sensitive client information with discretion.
- Perform administrative tasks such as data entry and documentation management.
Position Requirements:
- Fluency in both Spanish and English is essential.
- Ability to type at least 40 words per minute with a high level of accuracy.
- Must be a U.S. citizen due to contractual obligations.
- Experience in customer service or a related field is preferred.
Work Environment:
This role is designed for remote work, allowing you to contribute from the comfort of your home. Candidates must have a reliable internet connection and a dedicated workspace free from distractions.
Why Choose GreenPath?
As a leading nonprofit organization focused on financial wellness, we provide our employees with a competitive compensation package and a supportive work culture. Our benefits include:
- Generous paid time off and holidays.
- Comprehensive health, dental, and vision insurance options.
- Retirement savings plans with employer contributions.
Join us in making a positive impact on the lives of individuals seeking financial guidance and support.